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SysOps Team Lead

Networking People (UK) Limited

Greater London

Hybrid

GBP 60,000 - 80,000

Full time

Today

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Job summary

A Managed Service Provider in London is seeking an experienced SysOps Team Lead to oversee automation and strategic initiatives within the SysOps team. This role involves designing modern RMM ecosystems and ensuring high-quality service delivery. Candidates should possess advanced scripting skills in PowerShell and Python, along with certifications in Microsoft Azure and RMM tools. The position offers hybrid work flexibility, combining on-site presence with remote work, providing an opportunity to lead in a forward-thinking technology environment.

Qualifications

Expertise in automation workflows using PowerShell and Python.
Ability to build and maintain Power BI dashboards for operational insights.
Strong organisational and communication skills.

Responsibilities

Design and implement automation workflows for service delivery.
Oversee device provisioning and compliance processes.
Lead and mentor the SysOps team for efficient service.

Skills

Advanced scripting skills in PowerShell

Advanced scripting skills in Python

Power BI reporting

Automation

IT operations tools

Education

Bachelor's degree in IT, Computer Science or related field

Microsoft Certified: Azure Administrator Associate (AZ-104)

Microsoft Certified: Endpoint Administrator (MD-102)

PowerShell Scripting Certification

Power BI Data Analyst Associate

CompTIA Cloud+ or Azure / AWS Architecture Certifications

Tools

PowerShell

Python

Power BI

N-able

Acronis

Intune

Perm Position : SysOps Team Lead

Location : London (2-3 days a week on site) - Hybrid

Start Date : January 2026

Salary : Negotiable depending on experience

Reference : 19876

An opportunity for an experienced SysOps Team Lead to join a forward‑thinking Managed Service Provider. This role combines hands‑on technical leadership with ownership of automation, monitoring, and RMM platform strategy. You will design, build and operate a modern Remote Monitoring and Management (RMM) ecosystem that underpins high‑quality, proactive managed services. The ideal candidate will bring strong expertise in automation, tooling optimisation, modern device management and team leadership.

Key Responsibilities

Automation & Tooling
- Design and implement automation workflows using PowerShell, Python, Ansible or RMM platforms.
- Develop and maintain Python and PowerShell scripts to streamline operations and eliminate manual tasks.
- Optimise and administer operational toolsets such as N‑able, Acronis, Intune, Microsoft MDE, BitDefender, Qualys and Meraki.
- Embed automation, configuration consistency and process standardisation across service delivery.
Monitoring, Patching & RMM Operations
- Drive proactive monitoring, alerting and self‑healing capabilities across client environments.
- Oversee AutoPilot deployments, device provisioning and patch management processes to ensure compliance and reliability.
- Analyse telemetry, reports and trends to identify recurring issues and opportunities for optimisation and automation.
Reporting & Insights
- Build and maintain dashboards and reporting in Power BI and internal RMM toolsets to provide actionable insights.
- Deliver regular performance reporting to management, highlighting achievements, risks and improvement initiatives.
Team Leadership
- Lead and mentor the SysOps team to ensure efficient and high‑quality service delivery.
- Conduct regular team meetings and 1 : 1s, providing coaching, performance feedback and development planning.
- Promote a culture of innovation, accountability and continuous improvement.
- Act as an escalation point for SysOps‑related issues including changes, patching, automation or RMM configurations.
- Ensure adherence to SLAs, ITIL best practices, and clear communication across internal teams.
Collaboration & Strategic Initiatives
- Work closely with support, security, cloud and project teams to deliver aligned solutions.
- Own SysOps‑focused initiatives and ensure delivery within scope, time and budget.
- Stay current with modern technologies and recommend enhancements to tools, processes and automation.
- Drive documentation excellence by assigning and maintaining ownership of knowledge articles.

Required Skills & Experience

Strong passion for solving complex operational problems through automation and modern tooling.
Excellent critical thinking and problem‑solving capabilities, with a focus on scalable solutions.
Advanced scripting skills in PowerShell and Python.
Strong ability to build and maintain Power BI dashboards for operational insights.
Excellent organisational, communication and people‑leadership skills.
Ability to manage multiple tasks, priorities and escalations in a fast‑paced environment.
Solid understanding of IT operations tools, device management and systems administration.
Experience designing and implementing automation workflows end‑to‑end.
Hands‑on experience developing scripts to automate operational processes and drive service efficiency.
Demonstrated ability to optimise RMM and operational toolsets.
Experience managing AutoPilot deployments, patching processes and hybrid device environments.
Strong background in proactive monitoring, self‑healing logic and alert optimisation.
Proficient in Power BI reporting and translating operational data into insights.
Experience leading technical teams and driving continuous improvement.
Skilled in managing escalations related to SysOps automation, patching, configurations or systems changes.
Familiarity with ITIL and practical application within support operations.
Experience delivering cross‑team initiatives and implementing operational improvements.