Switchboard Supervisor | The Shrewsbury and Telford Hospital NHS Trust

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional healthcare facility in Shrewsbury seeks a Telecommunications Supervisor to oversee a team and maintain the telephone system. The role involves training staff and ensuring high-quality communication services. Join a team dedicated to providing excellent care and continuous improvement for patients and families.

Responsibilities

• Supervise a team of Telephonists providing a full telephone service 24/7.
• Maintain and update the telephone system; handle faults and breakdowns.
• Update the Duplex call logger and monitor telephone misuse.
• Train staff in using all telephone equipment and procedures.

Job description

Overview

The post is responsible for supervising a team of staff, providing a full comprehensive telephone and communications service of the highest quality to all staff, visitors and members of the general public.

Responsibilities

• Supervising a team of Telephonists, providing a full telephone service for 24 hours 365 days.
• Maintain and update the telephone system. Dealing with faults and system breakdowns as and when they occur, reporting faults to the system provider if required.
• Maintain and update the Duplex call logger, retrieving reports and monitoring telephone lines and extensions against misuse of the telephone system.
• Maintain and update the reporting and dealing with faults as they occur. Reporting faults to the system provider.
• Responsible for training of staff in the use of all telephone equipment and associated procedures connected to the telecommunication service.

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We\'re on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, \'To provide excellent care for the communities we serve,\' is not just a statement; it\'s a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we\'re determined to make a real difference in the lives of those who matter most: our patients and their families.

If you\'re ready to be part of a team that\'s dedicated to continuous improvement, come join us and let\'s make a difference together!

For full duties and responsibilities please refer to the attached document entitled Job Description.

This advert closes on Thursday 18 Sep 2025