Switchboard Supervisor

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Shrewsbury is seeking a Supervisor for their telephone service. The role involves leading a team of telephonists, ensuring efficient communication services, and maintaining the telephone system. Ideal candidates will have prior leadership experience in a telecommunication environment and excellent communication skills. Join us to make a difference in patient care within a dedicated team.

Qualifications

• Proven leadership experience in a call center or telecommunication environment.
• Strong communication skills for interacting with staff and public.

Responsibilities

• Supervise a team of Telephonists providing 24-hour telephone service.
• Maintain and update the telephone system, addressing faults as necessary.
• Train staff on the use of telephone equipment and procedures.

Job description

Job overview

The post is responsible for supervising a team of staff, providing a full comprehensive telephone and communications service, of the highest quality to all staff and visitors and members of the general public.

Main duties of the job

• Supervising a team of Telephonists, providing a full telephone service for 24 hours 365 days.
• Maintain and updating of telephone system. Dealing with faults and system break down as and when they occur, reporting faults to the system provider if required.
• Maintain and updating of Duplex call logger, retrieving reports and monitoring telephone lines and extensions against misuse of the telephone system.
• Maintain and updating of the, reporting and dealing with faults as they occur. Reporting faults to the system provider.
• Responsible for training of staff in the use of all telephone equipment and associated procedures connected to the telecommunication service.

Working for your organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.