Survey Specialist

ABL; Greater London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A fast-growing automotive brand in Greater London is seeking a Survey Specialist to lead customer survey initiatives. This role involves designing and managing surveys, analysing customer data, and presenting actionable insights to teams. The ideal candidate will have 1-3 years of experience in survey roles, strong expertise in data analysis, and excellent communication skills. This is an office-based position, ideal for a proactive individual passionate about enhancing customer experience.

Qualifications

• 1-3 years' experience in survey, insight, or research roles.
• Strong expertise in survey design, data analysis, and statistical reporting.
• Excellent communication and presentation skills.

Responsibilities

• Design, implement, and manage customer surveys.
• Analyse survey data and present insights to stakeholders.
• Collaborate with Brand Managers and Marketing.

Skills

Survey design

Data analysis

Communication skills

Organisational skills

Knowledge of automotive market

Tools

Qualtrics

SurveyMonkey Enterprise

Excel

Job description

This is an exciting opportunity to become the go-to expert for customer insights within a fast-moving automotive business, helping to shape strategy and enhance the experience for customers and dealers alike. My client, a fast-growing automotive brand, is looking for a Survey Specialist to lead customer survey activities across their expanding portfolio. This role is perfect for someone who enjoys turning customer feedback into actionable insights that drive business decisions and improve the overall ownership and purchasing experience.

Title and Benefits

• Title: Survey Specialist
• Salary: up to 45,000 + Benefits
• Sector: Automotive
• Location: West London
• Language: English
• Work style: Office based role

Key Responsibilities

• Survey Management: Design, implement, and manage core customer surveys, including satisfaction, test drive feedback, and future model input. Ensure all surveys are methodologically sound and deliver high-quality, actionable data.
• Reporting & Analysis: Analyse survey data, identify trends and opportunities, and translate findings into clear, actionable insights for teams across Marketing, Product, and Dealer Operations. Present results and recommendations to senior stakeholders.
• Stakeholder Collaboration: Work closely with Brand Managers, Marketing, and Dealer Development teams to align research objectives with business needs. Support dealer visits and customer events to gather real-time feedback.
• Data Integrity & Compliance: Ensure adherence to data privacy regulations and internal governance policies. Continuously optimise survey methodologies to improve response rates and data quality.

Candidate Requirements

• 1-3 years' experience in survey, insight, or research roles, ideally in the automotive sector or premium/consumer goods industry.
• Strong expertise in survey design, data analysis, and statistical reporting. Proficiency with survey software (e.g., Qualtrics, SurveyMonkey Enterprise) and advanced Excel/statistical tools.
• Excellent communication and presentation skills, able to convey complex data clearly to both technical and non-technical audiences.
• Highly organised, self-motivated, and able to manage multiple projects in a fast-paced environment.
• Familiarity with the UK automotive market and customer journey touchpoints is a plus.
• Proactive, results-oriented, and passionate about improving the customer experience.