Surgical Services Administrator

NHS; Liverpool; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare service provider in Liverpool is seeking an enthusiastic administrator to support the Minor Surgery department. Responsibilities include managing appointments, handling referrals, and providing excellent customer service. The ideal candidate will have experience with EMIS, Word, and Excel, and a minimum of 1 year in an NHS setting. This role involves a variety of administrative tasks to ensure efficient service delivery within a friendly team environment.

Qualifications

• Minimum of 1 year experience with EMIS is essential.
• Experience in an NHS setting is preferred.

Responsibilities

• Act as the first point of contact for service users.
• Manage incoming referrals and follow-up appointments.
• Provide excellent customer service to patients.

Skills

Microsoft Word

Microsoft Excel

Customer service

Tools

EMIS

Job description

We have an exciting opportunity for an administrator which has arisen at Longview Surgical Services - 25 hours per week Monday to Friday.

We are looking for an enthusiastic and dynamic individual to work within our busy Minor Surgery department, serving the local community. The candidate will be responsible for the running of the Minor Surgery reception, as well as managing the administration including managing incoming referrals, arranging appointments, scanning and managing case notes, managing follow up's. The candidate will work directly under the supervision of the Surgical Services Co-ordinator and ENT clinicians.

Experience with Word and Excel.

A minimum of 1 year experience with EMIS is essential.

Main duties of the job

To act as first point of contact for all forms of communication for the Clinicians and their team. To monitor the appointment schedule of the clinical team. To communicate appointment and admission related information to patients and/or carers. To manage the clinical stock inventory. To support the administrative pathway ensuring patients are seen within the mandatory waiting time target. To produce clinical letters and liaise with external colleagues such as GP surgeries and local Hospitals. To communicate appointment and admission related information to patients and/or carers. To manage the clinical stock inventory.

Experience with Word and Excel desirable.

About us

We provide a Minor Surgery and ENT service to all neighbouring GP practices, based at Longview Surgical Services in Huyton.

We are a small, friendly team of receptionists/administrators and clinicians, looking for an enthusiastic, confident, flexible, individual to support our team.

Job responsibilities

Assist the Co-ordinator in providing an efficient service tothe Minor Surgery team. Acting as first point of contact for service users.Liaising with local GP surgeries and hospitals. Managing incoming referrals,and follow up appointments.Providing excellent customer service topatients. Administration including managing Emis appointment system, typing ofclinical letters, maintaining spreadsheets, scanning documents, sending and receiving emails. Liaising with internal and external colleagues.

Person Specification

Experience

• Microsoft Word and Excel experience required.
• Experience in an NHS Setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.