Supporter Care Officer

The Cystic Fibrosis Trust; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A charitable organization in the UK is seeking a dedicated Supporter Care Officer who will manage supporter records, donations, and respond to enquiries. The ideal candidate will have excellent customer service skills, experience using CRM databases, and a proactive approach. This position offers competitive benefits including flexible working, annual leave, and a contributory pension scheme. Passion for providing exceptional supporter care and a commitment to inclusivity are essential.

Benefits

Flexible working

30 days annual leave

Contributory pension scheme

Healthcare cash plan

Employee assistance programme

Qualifications

• Experience in financial processing and using CRM databases.
• Ability to communicate clearly and respectfully with a wide range of people.
• Comfortable working independently and as part of a team.

Responsibilities

• Update supporter records and manage regular gifts.
• Process and set up donations and update communication preferences.
• Provide warm, professional, and timely responses to enquiries.

Skills

Customer service

Attention to detail

Clear communication

Organizational skills

Tools

CRM databases

Financial processing systems

Job description

Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis. We're working towards a brighter future for everyone with cystic fibrosis (CF) by funding cutting‑edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way. Do you deliver brilliant customer service and love helping people? We're looking for a dedicated, compassionate and proactive Supporter Care Officer to join our team and help ensure that every supporter has an exceptional experience with the Trust. In this role, you will be responsible for key administrative tasks including updating supporter records, processing and setting up donations, managing regular gifts, updating communication preferences and sending heartfelt thank‑yous to supporters. You will use our database daily, keeping information accurate and up to date, and deal with a wide range of enquiries by phone, email and post, providing warm, professional and timely responses.

• Have experience in financial processing and using CRM databases
• Be well‑organised with good attention to detail
• Communicate clearly and respectfully with a wide range of people
• Be comfortable working independently and as part of a team
• Have excellent customer service and be willing to go the extra mile for supporters

If you are passionate about great supporter care and want to help make a real impact, we would love to hear from you.

Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ and people with disabilities.

We offer competitive benefits including opportunities for learning and development, flexible working, 30 days annual leave plus recognised bank holidays (pro‑rata if part time), contributory pension scheme, healthcare cash plan covering dental, optical, 24/7 GP service, and an employee assistance programme. Please note you will need to have the Right to Work in the UK before joining us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for any of our roles.