Supported Housing Partnership Officer

Details; Cardiff; On-site; GBP 34,000; Full time

Job summary

A supportive housing organization in Cardiff is seeking an experienced housing management professional to ensure compliance and improve services in supported housing schemes. In this role, you will manage relationships with external partners, oversee tenancy management, and identify service improvements. Candidates should possess strong organizational, problem-solving, and communication skills. The position offers a salary of £33,102 with various benefits including holiday entitlement, pension options, and professional development opportunities.

Benefits

26 days holiday plus bank holidays

Training and development programs

Pension contributions

Colleague discount platform

Qualifications

• Experience in housing management is required.
• Strong understanding of tenancy management compliance is essential.
• Ability to work with external partners confidently.

Responsibilities

• Manage supported housing schemes to ensure legal compliance.
• Act as the main point of contact for tenancy management.
• Develop strong relationships with stakeholders.

Skills

Housing management

Tenancy management compliance

Contract management

Problem-solving

Interpersonal skills

Job description

You’ll be a key member of Pobls supported housing team reporting directly to the Supported Housing Partnerships. This role you will work alongside colleagues across housing compliance and safeguarding teams as well as external partners such as managing agents support providers and local authorities.

Your work will be central to making sure our supported housing schemes are well‑managed, legally compliant and consistently delivering a high‑quality experience for residents. You’ll act as the main point of contact for partners supporting tenancy management, monitoring compliance and identifying opportunities for service improvement.

What is great about the role

This role offers a mix of practical hands‑on work and strategic partnership engagement. You’ll be out in the community one day visiting a scheme and the next reviewing performance data, advising partners on tenancy management or contributing to service improvements.

You’ll have the opportunity to:

• Build and maintain strong collaborative relationships with partners and stakeholders
• Support the delivery of high‑quality housing services that make a real difference to residents lives
• Work across a range of supported housing schemes and contribute to service development
• Develop your skills in contract monitoring, tenancy enforcement and multi‑agency working
• Make a tangible impact on compliance, customer outcomes and service innovation

If you enjoy problem‑solving, working collaboratively and helping others achieve their best this role is rewarding, challenging and varied.

What skills and experience do you need

We’re looking for someone with experience in housing management and a strong understanding of tenancy management compliance and partnership working. You’ll be confident working with external agencies, managing contracts and supporting tenancy enforcement or anti‑social behaviour cases. Strong organisational skills, attention to detail and the ability to analyse information and make clear decisions are essential, along with excellent communication and interpersonal skills to build trust with residents, colleagues and partners. You’ll need to be proactive, solutions‑focused and comfortable working independently or as part of a team with a commitment to equality, diversity and inclusion in everything you do. Digital confidence and the ability to travel between schemes are also important.

What are the pay and benefits

Time off and Flexibility

• Based in Cardiff with regular travel in Cardiff and surrounding local authorities. Meetings may be held at our Cardiff, Newport or Swansea offices.
• Working days are predominantly Monday to Friday or you can work compressed hours on a 9‑day fortnight.
• 26 days holiday plus bank holidays, rising to 31 days with an extra day for each full year of service.
• Maternity & adoption leave: 20 weeks.
• Paternity leave: 3 weeks.

Money and Pensions

• The exact salary is £33,102 for a 37 hour full‑time permanent position. We have 3 positions available.
• £45p per mile for mileage allowance.
• Pension Choices: Defined Contribution scheme with matched contributions up to 10%. Or Defined Benefit 1/80th of final salary for every year of service.
• The successful candidate will need a basic DBS check in place which we pay for.
• 3 × life cover linked to pension membership.
• Saving scheme with competitive interest rate.
• Give‑as‑you‑earn scheme for tax‑efficient charity donations.
• From 1 st April 2026 the option to be either weekly or monthly paid.
• Sick pay rising with length of service up to 6 months full pay after 4 years.
• Eyecare: Up to £100 reimbursement towards eye tests and glasses.
• Free counselling, coaching, wellbeing team and OH service to all colleagues.
• Annual health check.
• Health cash plan.

Your Wellbeing

• Sick pay rising with length of service up to 6 months full pay after 4 years.
• Eyecare: Up to £100 reimbursement towards eye tests and glasses.
• Free counselling, coaching, wellbeing team and OH service to all colleagues.
• Annual health check.
• Health cash plan.

Getting Around

• Salary sacrifice electric vehicle lease scheme (subject to eligibility).
• Cycle to work scheme.

Your Development

• Continuous professional training and development.
• Leadership development programmes.
• Professional memberships needed for your role are reimbursed.
• Career coaching.
• Support with funding and time for qualifications.
• Long service awards.

Perks & Recognition

• Long Service Awards.
• Blue Light Card eligibility giving discounts at 15,000 brands.
• Colleague discount platform.

FREDIE

At Pobl Group we are guided in all that we do by a group of principles that we call FREDIE. These are: fairness, respect, equality, diversity, inclusion, engagement. This means that whatever your background you will have an equal opportunity at Pobl Group and we encourage you to apply now.

How do you apply

If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up‑to‑date CV, short/focused cover letter and a few contact details so that we can get back in touch with you.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process please contact us.

Who are Pobl group

Pobl is a compassionate, authentic and progressive housing and care and support organisation providing safe homes, personalised support and vibrant communities where people can thrive. We listen to our customers, understand their needs and constantly improve how we deliver services. At Pobl we are committed to being inclusive, people-focused and innovative working together to make a positive difference in the lives of residents and communities every day.

Required Experience

Unclear seniority.

Key Skills

• Section 8
• Public Health
• Data Collection
• Ellucian
• Banking
• Fair Housing Regulations
• LIHTC
• Budgeting
• Economic Development
• Real Estate Law
• Logistics
• Statistical Analysis

Employment Type

Full‑time.

Experience

Years.

Vacancy

1.