Support Worker - Care Experienced Young People

Llamau Limited; Llandrindod Wells; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading support organization in Llandrindod Wells is seeking a dedicated Support Worker to manage a caseload of clients with complex needs, including housing crises and substance misuse. The role offers flexibility in working arrangements—home, office, and community—and encourages professional growth through extensive training and collaboration with local agencies. Candidates should possess experience in support work, a non-judgmental mindset, and a valid UK driving license. The position includes a competitive benefits package including generous holiday entitlement.

Benefits

Competitive benefits package

41 days holiday including bank holidays

Enhanced Group Pension Scheme

Qualifications

• Experience in support work or housing with understanding of housing options.
• Full UK driving license and access to a car.
• Understanding of housing law and basic benefits.

Responsibilities

• Manage a caseload of clients and work autonomously.
• Achieve positive outcomes through tailored support.
• Engage with local agencies for client needs.
• Provide on-call support as needed.

Skills

Ability to engage and build strong relationships

Non-judgmental mindset

Understanding of homelessness impacts

Resilient attitude

Calm under pressure

Job description

Key working a caseload of clients across the area, you'll be given the trust to work autonomously and manage your own schedule Working from home, the office and out in the community, you'll work proactively to achieve positive outcomes and goals outlined by individuals, by using a creative approach tailored to each person's needs You'll have chance to broaden or strengthen your skills in supporting a range of complex of needs, including housing crisis, substance misuse, complex mental health, ACEs, offending behaviour etc. You'll develop/strengthen your understanding of ACEs, and will work with a trauma informed approach and in a physiologically informed environment Further enhance your relationship building and partnership working skills, by promoting your services and working closely relevant local agencies such as the local authority, specialist charities, education and training providers, probation, social services, and housing provisions etc.

The ability to engage and build strong relationships with people A non-judgemental mindset and an understanding of the impacts of homelessness, substance misuse, family breakdown, domestic abuse, and trauma A forward-thinking and resilient attitude, to overcome the barriers and setbacks you will face A strong character who can remain calm and collected in challenging situations Experience in support work or housing, with an understanding of housing options, housing law and basic benefits A full UK driving license and access to a car

We are passionate about nurturing talent, our senior leadership team includes colleagues that have progressed through the business from entry level roles You'll have access to a competitive benefits package including a maximum holiday entitlement of 41 days (including bank holidays) Enhanced Group Pension Scheme of 10% contributions (after qualifying period) You'll also have free access to an internal wellbeing and counselling team You'll have opportunities to diversify your skills and widen your experience across a range of services and niche roles including domestic violence service, employment support, training and skills tutoring You'll have access to an extensive online training platform, as well as the chance to enrol on specific training in substance misuse, housing law, ACEs etc.

Location: Llandindod Wells Contract: Permanent Working Hours: 35 Hours per week, plus an on-call rota

• On Call: Required to be part of the first tier on call rota, including telephone and in-person support. Support Workers provide On Call support and advice for colleagues, with issues and emergencies they may need to deal with. This may require providing some shift cover / out of hours project attendance where alternatives are not possible.