Support & Tactical Operations Analyst

RedCat Digital; Greater London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A global tech company seeks a Support & Tactical Operations Analyst in Greater London. The role requires strong analytical and communication skills to effectively manage and resolve customer issues. Responsibilities include issue investigation, workflow optimization, and supporting operational improvements. This hybrid role involves working in the London office for 2-3 days a week and offers £300 per day on a contract basis.

Qualifications

• Experience in operations or support roles, preferably in a tech environment.
• Ability to triage and investigate customer-impacting issues.
• Strong analytical skills with a focus on operational patterns.

Responsibilities

• Triage and investigate customer issues efficiently.
• Coordinate with internal teams to resolve issues.
• Support continuous improvement initiatives to enhance customer experience.

Skills

Strong communication skills

Analytical thinking

Problem-solving

Workflow optimization

Job description

Job Description

Support & Tactical Operations Analyst

Contract | Inside IR35 | £300 / day | Hybrid (2–3 days London office required)

About the Role

We are looking for a highly organised and analytical Support & Tactical Operations Analyst to join a global tech businesses Operations team. This role is perfect for someone who enjoys solving complex customer issues, analysing operational patterns, and working across Support, Product, and Engineering teams to drive improvements.

You will be responsible for triaging and investigating customer-impacting issues, identifying root causes, and coordinating with internal teams to ensure issues are resolved quickly and efficiently. Alongside case investigation, you will support the team with insights, workflow optimisation, small tactical projects, and continuous improvement initiatives to enhance overall customer experience.

This is a critical operational role, requiring strong communication skills, a calm approach under pressure, and the ability to work in a fast-paced, global environment.

Key Responsibilities

Operational Case & Incident Management

Triage, investigate and analyse ongoing customer issues across multiple ...