Support Statistician/Analyst

National Highways; Highgate; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A key national transport organization is looking for a Support Statistician/Analyst to enhance its analytical outputs within the Network Analysis & Statistics team. This role involves producing reports on road performance and developing analytical tools while contributing to safety initiatives and customer satisfaction measures. Successful candidates will possess strong numerical skills, experience with data query languages, and the ability to work effectively under tight deadlines. The role supports hybrid working and career development opportunities.

Benefits

Performance related bonus

Contributory pension scheme

26 days annual leave plus Bank Holidays

Flexible working hours

Life assurance

Health and wellbeing support

Cycle to work scheme

Career development investment

Enhanced maternity and paternity leave

Access to discounts platform

Paid volunteer days

Qualifications

• Demonstrate strong numerical competence and understanding of statistical techniques.
• Knowledge of analytical computing tools for large datasets is essential.
• Ability to effectively communicate analytical results.
• Experience in a similar analytical role or relevant qualification is required.

Responsibilities

• Support regular reporting on performance indicators and develop tools.
• Participate in analytical projects regarding customer satisfaction and safety.
• Respond to data requests and develop resources for data use.
• Provide administrative support for various team projects.

Skills

Numerical competence

Statistical techniques

Data visualization

Communication

Ability to meet deadlines

Education

Undergraduate degree in a numerical discipline

Level 4 apprenticeship

Tools

Python

SQL

PowerBI

Databricks

Job description

As a Support Statistician / Analyst you will be responsible for supporting the Network Analysis & Statistics team to produce high-quality analytical outputs. This helps us provide the evidence for people within National Highways to make informed decisions. You will be involved in the production of regular reports detailing the performance of our road network; you will contribute to bespoke pieces of analysis on traffic flows and delays, road user safety and customer satisfaction; and provide administrative support to the team. As part of the Network Analysis & Statistics team, you will develop the knowledge, skills and competence to follow an analytical career in National Highways with the purpose of progressing into a specialist role. Location: Birmingham, Exeter, Guildford or Manchester. Occasional travel to other National Highways locations and key external stakeholder offices will be required.

Responsibilities

• Supporting the production of regular reports showing patterns and trends in performance indicators, including developing tools and dashboards to make processes more reliable and efficient.
• Participating in analytical and statistical projects supporting business areas such as customer satisfaction, road user safety performance, and delay performance. This will include querying datasets, applying analytical and statistical methods to data, and designing effective data visualisations.
• Coordinating and responding to data and information requests (e.g. parliamentary questions, freedom of information requests, customer inquiries) within the agreed timescales.
• Supporting the development of resources, such as training guides and data dictionaries, to enable high-quality use of data across the business.
• Providing administrative support, as appropriate, for projects across the team.

Qualifications

• Able to demonstrate a strong numerical competence and an understanding of statistical and analytical techniques.
• Knowledge of analytical and statistical computing tools, data query languages or mapping software for interrogating large data sets e.g. Python, SQL, PowerBI, Databricks or similar.
• Able to communicate analytical results effectively.
• Experience of working to tight deadlines without compromising on quality.
• Work experience in a similar analytical role, or relevant qualification in a numerical discipline (e.g. level 4 apprenticeship; undergraduate degree)

Benefits

• Our total reward package includes basic salary, the potential for a performance related bonus
• Contributory pension scheme with employer contribution of up to 10%
• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly - offering paid leave to volunteer, 3 days basic/year

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Why you should join us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation. A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home. We offer many different ways to work flexibly and we're open to discuss part-time working, job shares, and flexible start and finish times. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Other Information

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly - offering paid leave to volunteer, 3 days basic/year

Pre-employment Checks

• Right to work check
• 3 year employment history references
• DBS criminal record check
• Social media and adverse journalism check
• Driving licence check (if applicable)
• Fit to work questionnaire (for all), followed by a medical check (if applicable)
• Qualifications and/or professional membership check (if applicable)