Support Manager

Ambis Resourcing; Coventry; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading ERP software company is seeking an ERP Support Manager in Coventry. You will manage the application support team and ensure coverage across various support levels. Ideal candidates have a strong background in support management and ERP experience, particularly in stock and distribution. The role offers hybrid working and aims to maintain a high-morale team.

Qualifications

• Strong background in application support management and team leadership.
• Experience managing a support queue across multiple support levels.
• ERP experience, especially in distribution, stock, and warehousing preferred.

Responsibilities

• Manage the ERP application support team and the support queue.
• Lead appraisal processes and coordinate training schedules.
• Ensure coverage for support needs and manage rostering.

Skills

Application support management

Team leadership

Managing support queues

Job description

Overview

ERP Support Manager (ERP, Application Support, Stock Management) – Join a growing ERP software leader with clear progression routes and hybrid working.

This is a role to run an ERP support team and manage the team via a line manager structure.

Responsibilities

• Manage the ERP application support team and the support queue across first, second and third line support.
• Lead appraisal processes, conduct interviews, and coordinate training schedules.
• Roster management and ensuring coverage for support needs.
• Coordinate with the Operations Director; support continuous improvement in team performance and service delivery.
• Contribute to maintaining a stable, high-morale team with low turnover.
• Collaborate on broader ERP projects, especially around Distribution, stock, and warehousing where applicable.
• Be based in the Coventry office twice per month as required.

Qualifications

• Strong background in application support management and team leadership.
• Experience managing a support queue across multiple support levels (first, second, third line).
• ERP experience is ideal, particularly in distribution, stock, and warehousing domains; strong consideration given to good application support management experience.

Additional Information

Please apply with your CV. The role reports to the Operations Director.