Support Engineers (Competitive) at Fast-growing Voice AI platform

Jack & Jill/External ATS; Remote; GBP 80,000 - 100,000; Full time

Job summary

A fast-growing Voice AI platform is seeking Support Engineers who will serve as the first point of contact for technical support queries, providing seamless service to customers. Opportunities for career progression into more technical roles are available. Candidates should have junior developer skills and a customer-first approach. Flexible working arrangements are offered within a vibrant startup culture.

Benefits

Career progression opportunities

Flexible working arrangements

Supportive startup culture

Qualifications

• Familiarity with cloud platforms; Azure experience is a plus.
• Demonstrate a customer-first approach.

Responsibilities

• Respond promptly to customer support queries, ensuring a high level of service.
• Develop and implement monitoring and alerting solutions.
• Collaborate with the team to troubleshoot technical issues.

Skills

Junior developer skills

Basic scripting or coding experience

Excellent communication skills

Problem-solving skills

Tools

Azure

Job description

Title

Support Engineers (Competitive) at Fast-growing Voice AI platform

Job Title

Support Engineers

Salary

Competitive

Company Description

Fast-growing Voice AI platform

Job Description

We are looking for enthusiastic and proactive Support Engineers to join our team. You will be the first point of contact for technical support queries, ensuring seamless service for our customers. This role offers a pathway to deeper technical responsibilities in our Azure-based platform, evolving into a key technical contributor as we scale.

Location

Remote

Why this role is remarkable

• Clear career progression from support to technical specialist roles.
• Opportunity to work with cutting-edge AI technologies.
• Flexible working arrangements in a vibrant, supportive startup culture.

What you will do

• Respond promptly to customer support queries, ensuring a high level of service.
• Develop and implement monitoring and alerting solutions to enhance system reliability.
• Collaborate with the team to troubleshoot, diagnose, and resolve technical issues on an Azure-based platform.

The ideal candidate

• Possess junior developer skills, including basic scripting or coding experience.
• Familiarity with cloud platforms; Azure experience is a plus.
• Demonstrate a customer-first approach with excellent communication and problem-solving skills.

How to Apply

To apply for this job speak to Jack, our AI recruiter.

Step 1. Visit our website.

Step 2. Click 'Speak with Jack'.

Step 3. Login with your LinkedIn profile.

Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions.

Step 5. If the hiring manager would like to meet you, Jack will make the introduction.