Support Engineer

April Quest; England; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A technology company in navigation systems is seeking Support Engineers to join their new customer support team. You will be responsible for technical troubleshooting and diagnostics, ensuring excellent customer service. Applicants should have a technical degree and experience in a customer-facing role. The position involves potential travel within the UK and internationally, with a competitive benefits package including 27 days of holiday and pension contributions.

Benefits

27 days annual leave plus bank holidays

5% employer pension contributions

Group income protection insurance

Death in service scheme

Electric vehicle scheme

Wellness initiatives

Qualifications

• Technical troubleshooting & fault diagnostics for complex hardware/software/electronics.
• Experience in customer-facing environments.
• Happy to travel on short notice within the UK, Europe and Latin America.

Responsibilities

• Provide excellent customer experience in tech support.
• Work closely with sales team and QA.
• Diagnose and troubleshoot technical issues.

Skills

Technical troubleshooting

Fault diagnostics

Customer support

Methodical fault finding

Communication

Education

Technical degree in engineering or equivalent experience

Job description

Overview

Info about the company

An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for the Autonomous vehicles, Aerospace Drones, Geo Mapping and Robotics sectors.

Role context

Info about what the x2 Support Engineer role entails

X 2 brand new Support Engineer/ Test & Diagnosis Engineer roles as our client splits their Customer Support and a Test/QA team into 2 functions and creates a new support team, focused on the UK, Europe and Latin America markets. You will be happy to travel globally (all expenses paid), with a can do approach and a desire to provide an excellent customer experience.

The goal is to have the new team in place by Christmas 2025 with a fully standalone customer support team working closely with the sales team and QA and test team in the UK.

Essential Requirements

• Technical degree in engineering or equivalent experience (Electronics, Electrical, Telecommunications or Mathematics would also be good).
• Experience with technical troubleshooting & fault diagnostics for complex hardware/software/electronics.
• A methodical fault finding approach
• Technical support / fault finding experience within products in industry sectors such as Autonomous vehicles, Aerospace (Drones), Telecoms (antenna, aerials etc), Surveying or Robotics
• Able to work in a customer facing environment - working under pressure, liaising with internal and external stakeholders.
• Happy to travel within the UK, Europe and Latin America sometimes at fairly short notice

Desirable Requirements

• GNSS / Tracking & Monitoring / Georeferencing / Precision Control / Positioning / Localisation / MEMS / Inertial navigation / LIDAR / Sensor fusion type product experience.
• Experience working with automotive test houses.
• Experience working with different cultures across Asia, Latin America, Europe etc would be helpful but not essential.

Benefits

• Holiday entitlement - 27 days + bank holidays
• Pension 5% employer contributions
• Group Income Protection Insurance Scheme
• Death In Service Scheme
• Electric Vehicle Scheme
• Wellness initiatives
• + others

If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn t already known to us.

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