Support Desk Administrator

Salisbury Group; Newport; On-site; GBP 30,000; Full time

Job summary

A prominent business support company in Newport is seeking a motivated team member to join their fast-paced support team. You will manage operatives' scheduling, conduct quality audits, and support both employees and clients. Ideal candidates must have strong communication skills and a willingness to learn. You'll enjoy a competitive salary of £29,658 per annum, alongside various benefits including free on-site parking and opportunities for career progression.

Benefits

Free on-site parking

20 paid days holiday per year

Financial wellbeing platform access

Workplace pension scheme

Qualifications

• Ability to schedule operatives and manage quality audits.
• Excellent communication and problem-solving capabilities.
• Reliable and committed to team goals.

Responsibilities

• Manage scheduling and allocation of operatives.
• Conduct quality audits and track performance metrics.
• Respond to employee and client inquiries effectively.

Skills

General computer skills

Excellent communication skills (written and verbal)

Willingness to learn on the job

Job description

About The Role

Would you like to play a key role in a thriving company? Are you looking for a challenge? We have an exciting opportunity to join our fast‑paced support team in Newport. Working in a busy environment with a high volume of calls and emails that need to be dealt with in a friendly, professional manner, as a motivated team member of 10 you will also provide help and support to our area managers.

What We Are Offering

• Salary: £29,658 per annum
• Working hours: 8.5 hour days Monday – Friday between the hours 08:00 – 19:00
• Free on‑site parking
• 20 paid days holiday per year
• Full learning and support from Atlas
• Learning and development led by you: support in areas you like or want to learn more about
• The ability to progress your career within Atlas
• The opportunity to work amongst people who value and support each other, achieving remarkable results
• Stream – our financial wellbeing and benefits platform which provides you with real‑time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets

Responsibilities and Duties

• Allocation/scheduling operatives using Time and Attendance systems (training will be provided)
• Quality audits, tracking and management
• Answering employee and client queries, helping to resolve issues
• Support with clients who provide negative feedback
• Supporting client reporting requirements
• Reactive calls and periodic management
• Management and coordination of reactive mobile cleaning technicians
• Overall client and staff issue/general enquiry management
• General administration duties to meet the needs of the business
• Supporting other departments in day‑to‑day operations
• We will give you the training you need to succeed

Qualifications and Skills

• General computer skills
• Excellent communications skills, written and verbal
• Willingness to learn on the job

We are looking for someone who can thrive within a team and can offer the following qualities:

• Share ideas and learning with other team members
• Offer encouragement and assistance to colleagues
• Communicate openly and effectively
• Committed and reliable
• Work with the team towards our common goal of always striving for excellence

Please note that a Basic DBS check will be required for this position.

About The Company

Atlas is a family of people drawn together by a passion for creating happiness in others. Founded in 1986 and 100% owned by our employees, we are now one of the fastest‑growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day.

Company Benefits

• Full learning & support from Atlas
• Stream – our financial wellbeing and benefits platform which provides you with real‑time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets
• Cycle to work scheme*.
• Workplace pension scheme.
• Staff recognition scheme (Stars of Atlas).
• Staff engagement portal.
• The ability to progress your career within Atlas.
• Learning and development led by you: support in areas you like or want to learn more about.
• The opportunity to work amongst people who value and support each other, achieving great results.
• For those who value and excel in transparent, high‑intensity, and high‑impact environments, there is significant opportunity for advancement.
• Atlas continues to grow at pace which is both exciting and challenging.

*Subject to qualifying parameters.

Purpose & Values

To create happiness in ourselves and others.

Our Values

• We are a family – we laugh, cry, celebrate and commiserate together. Just like any other family, we laugh, cry, celebrate and commiserate together.
• Sharing makes us stronger – Knowledge is more powerful when it’s shared. Knowledge is more powerful when its shared.
• Own your space – use your time wisely and treat every pound as if it was coming from your own pocket.
• Be honest. Always. – Have the courage to do the right thing, even when no‑one is watching.
• Treat clients like our best friends – you can be completely open and honest with them.
• Start with wow – create time to focus on quality and prioritise long‑term solutions.
• Don’t just talk. Do – we are a business that thrives on doing.

Equal Opportunities Statement

Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.