Support Coordinator

Home Group; Tees Valley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading support services provider in the UK is seeking a Support Coordinator to assist young customers with complex needs. The role focuses on developing skills for independent living and includes responsibilities such as creating support plans and conducting risk assessments. Candidates must have experience in person-centered support and a resilient approach. This position offers competitive compensation, health benefits, and growth opportunities.

Benefits

34 days leave plus bank holidays

Health cash plan covering dental and optical

Over 800 high street discounts

Qualifications

• Experience of creating person-centred support plans.
• Experience of coordinating and assessing customer referrals.
• Ability to work independently and stay calm under pressure.

Responsibilities

• Create and implement support plans for young customers.
• Assist customers with daily living activities like budgeting and meal preparation.
• Conduct risk assessments, goal setting, and regular reviews.

Skills

Collaborative support

Customer relationship management

Initiative and resilience

Technology use for support planning

Job description

Job Description – Support Coordinator (251640)

Earn £25,838 per annum plus great benefits including Health cash plan

Permanent, full time (37.5 hpw) – NIGHT SHIFTS ONLY.

Middlesbrough Young Persons Services

Home, a place where you belong

As our Support Coordinator, you’ll be at the heart of supporting our young customers who have complex needs to develop their skills to live more independently in the community.

This is a new service for Home Group so you will be part of the core that embeds quality into the service right from the beginning! Don’t worry though; you will be given a full induction to Home Group, and you will receive continuous training on your job role.

What you’ll do

Creating support plans with your customers and working alongside a small team of other Support Coordinators working with the plans.

Working with our young customers who will be looked after children or children in need, ensuring that Ofsted Supported Housing needs are met in our service.

Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.

Carrying out risk assessments, support planning, goal setting and regular reviews.

Cuppas, chats and catch ups with your customer but also plenty of time to collaborate with colleagues too.

Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top 10 Great Places to Work!

You have

Passion to support our customers to live their best life, working collaboratively with an eye for detail.

Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.

Experience of coordinating and assessing customer referrals.

The ability to work on your own initiative, remain calm under pressure and have a resilient approach.

Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.

You will work as part of a rota working only nights. Our shifts run from 10pm – 8am.

Although you will lone work, we do get together regularly for training and team meetings.

It is preferred that you are able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.

You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.

We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!

Colleagues really matter to us, that’s why we’re the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.