Support Coordinator

Home Group; North Shields; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading support services provider in North Shields is seeking a dedicated Lead Support Worker to help customers with complex needs live more independently. You will create support plans, coordinate a small team, and assist customers with daily activities. Ideal candidates should possess experience in person-centred support and have strong time management skills. The role offers a full-time schedule with flexible working patterns and numerous benefits including a health cash plan and generous leave options.

Benefits

34 days leave including bank holidays

Health cash plan

High street discounts

Opportunities for career growth

Recognition for wellbeing

Qualifications

• Passion to support customers to live their best life working collaboratively.
• Experience of creating person-centred support plans.
• Ability to remain calm under pressure.

Responsibilities

• Create support plans and coordinate a team of Support Workers.
• Assist customers with daily activities.
• Conduct risk assessments and support planning.

Skills

Time Management

Developmental Disabilities Experience

Intake Experience

Mediation Experience

Microsoft Outlook

Customer Support

Case Management

Medical Terminology

Alternative dispute resolution

Child Protective Services

Social Work

Word Processing

Job description

Lead Support Worker

Railway Terrace - North Tyneside

Temporary (6 to 12 months) full-time (37.5 hours per week) rota working.

Pay: £12.61 to £13.36 per hour (£22,500 to £26,123 per annum) pro‑rate. Great benefits including Health Cash Plan.

Job Overview

Want to be part of a team that really cares and empowers you to change a customer’s life for the better. As our Lead Support Worker you’ll be at the heart of supporting customers with complex needs to develop their skills and live more independently in the community.

Typical day (Coordinator)

• Creating support plans with customers and coordinating our small team of Support Workers working to the plans.
• Customer group: Mental health, drug and/or alcohol addiction offenders.
• Helping customers with daily activities such as making meals, shopping, budgeting, maintaining tenancy and moving to independent accommodation.
• Carrying out risk assessments, support planning, goal setting and regular reviews.
• Cuppas chats and catch‑ups; no rushing from one customer to the next; plenty of time to collaborate with colleagues.

What we expect from you

• Passion to support customers to live their best life working collaboratively with an eye for detail.
• Experience of creating person‑centred support plans and supporting colleagues in working to those plans.
• Experience of coordinating and assessing customer referrals.
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach.

Work details

• Flexible with your schedule; may need to adapt start or finish times.
• Work pattern: 3/4 day rota, 8 am‑8 pm, some weekends.
• Must be able to use technology for creating and updating support plans, complete online learning and collaborate with colleagues.
• Need an Enhanced DBS check; we pay for that.
• We are not able to offer sponsorship to external candidates for this role.

Key Skills

• Time Management
• Developmental Disabilities Experience
• Intake Experience
• Mediation Experience
• Microsoft Outlook
• Customer Support
• Case Management
• Medical Terminology
• Alternative dispute resolution
• Child Protective Services
• Social Work
• Word Processing

Benefits

• 34 days leave (including bank holidays and a “me day”); increases to 39 days with option to buy 5 more and time off for volunteering.
• Health cash plan covering dental, optical, prescriptions and alternative therapies.
• Over 800 high street discounts on groceries, holidays and days out.
• Opportunities for career growth and support from our own internal development programs.
• Recognised as the 10th Best place in the UK for wellbeing.

Additional information

Apply now by contacting us or visiting our website for the full job description and application help. We may close the role early; apply promptly.

Employment Type: Full‑time
Vacancy: 1
Salary: £22,500 – £26,123