Support Assistant

Centreforequalities; Scotland; On-site; GBP 24,000 - 26,000; Full time

Job summary

A local council's outdoor education service in the United Kingdom is looking for a dedicated customer service representative. Responsibilities include providing frontline service, handling cash and card payments, and assisting in daily operations at multiple locations. The ideal candidate will possess SCQF Level 4 education, experience in customer service, and good IT skills, particularly in MS Office. This position requires flexibility due to evening and weekend shifts during busy seasons.

Benefits

Employee benefits package with discounts on products and services

Qualifications

• Minimum National 4 or Standard Grades (Level 3 or above) in English and Maths.
• Experience of dealing with the public in a customer service role.
• Ability to work well under pressure and follow instructions.

Responsibilities

• Provide high standard customer care through phone, email, and in person.
• Handle cash and card payments for hires and bookings.
• Assist with opening and closing the building.

Skills

Customer service experience

IT skills in relevant software packages

Cash and card handling experience

Time Management

Knowledge of Excel

Education

Educated to SCQF Level 4

Tools

MS Office

Job description

Position Summary

Proposed Interview Date: Week Commencing Monday 9 February 2026

Closing Date: Thursday 29 January 2026

Contract Type: Permanent

Salary: FC3 £24,740.74 - £25,885.80

Working Pattern: 20 hrs per week (with working pattern scheduled over 7 days during the spring / summer season)

Location: Lochore Meadows Outdoor Education Centre (flexibility is required to work in multiple locations such as The Willie Clark Centre and Fife Cycle Park to cover staff holiday or sickness)

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resume’. Your Supporting Statement must not be a CV.

Job Details

Provide an efficient front-line service to members of the public, providing a high standard of customer care by communicating through handling telephone calls, emails, and visits from the public.

Word processing includes creating and updating documents, photocopying, filing and other general clerical duties.

Processing cash and card payments for hires and bookings. Reconciling daily and weekly transactions against cash register whilst adhering to Council financial guidelines.

You may also assist with opening and closing the building, ensuring smooth day-to-day operations.

The Person

If you meet the essential qualification criteria below, we would like to hear from you:

Educated to SCQF Level 4, which includes National 4 or Standard Grades (Level 3 or above) in English and Maths / core skills.

Experience of working with the public.

It Skills in relevant software packages including MS Office (Embrace Technology & Information – see ‘How We Work Matters’ Framework)

Time Management skills (take ownership)

Knowledge of Excel

Cash and card handling experience.

You should have the ability to follow instructions, stay calm and work well under pressure. You will need to use your initiative as and when required. You need to be a team player.

This post may involve evening and weekend work on a rota basis during the spring / summer season.

We are seeking someone who is organised, professional, and adaptable, with strong communication skills and a positive, team-focused approach.

Before confirming appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.

Further Information

• Role Profile – When preparing your supporting statement, review the role profile and think about how you meet the essential criteria. Role Profile
• How We Work Matters – Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
• Employee Benefits – Employees have access to a benefits package that offers discounts on a wide range of products and services.
• Directorate Information – Council Department information
• Social Media – Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.
• Alternative Formats – Job information can be made available in alternative formats, to make a request please e-mail [e-mail].
• For further information please contact: Paul Mitchell, [e-mail]