Support and Integration Officer

ACH; Wolverhampton; On-site; GBP 27,000; Full time

Job summary

A social enterprise supporting refugees in Wolverhampton is looking for a Support and Integration Officer to provide essential support and guidance for successful resettlement. This position involves managing caseloads, offering assistance with housing, finance, education, and immigration, and creating personalized support plans for individuals. The role is vital for enabling refugees to integrate successfully into the community. Candidates should have relevant experience and strong communication skills, with an emphasis on working with diverse groups.

Qualifications

• Experience providing support services to refugees or marginalized groups.
• Ability to manage a caseload and maintain accurate records.
• Familiarity with CRM software, preferably Salesforce.

Responsibilities

• Completing initial Pre-Tenancy Assessments and developing support plans.
• Providing advice on housing, finance, education, and immigration.
• Managing a caseload of tenants and maintaining high-quality records.

Skills

Excellent communication skills

Knowledge of housing and immigration systems

Experience in case management

Ability to work with diverse groups

Education

Relevant degree or equivalent experience

Job description

Post : Support and Integration Officer

Department : Support and Integration Team

Reports to : Support and Integration Team Leader

Contract : Permanent

Salary : £26 521 per annum

Hours : 37.5 hours a week

Working days : Monday to Friday 9 : 00 – 5 : 00

Location : Third Floor, Derwent House,42-46 Waterloo Rd, Wolverhampton, WV1 4XB

About ACH

Our vision is to empower refugees and migrants who reside in the UK to lead self-sufficient and ambitious lives. ACH is a social enterprise comprised of a diverse group of strategists and researchers led by lived experience. We provide tailored integration services that not only help individuals but also disrupt the systems that have entrenched inequalities in our society. We have a track record of delivering effective support services that give refugees and migrants the tools they need to succeed. In 2021 alone, we have helped 1000+ people to achieve their personal goals and lead fulfilling lives in their new country. By working with us at ACH, you will be supporting refugees and migrants to build a better, brighter future.

Purpose of job

The Support and Integration Officer are responsible for providing excellent standards of support, as well as quality information advice and guidance, to enable the resettlement and successful integration of refugees. This role is one of the main pillars of the service that ACH provides.

Key Responsibilities

• Completing an initial Pre-Tenancy Assessment for each person referred to the service as well as developing a personalised plan of support for them ensuring that it is reviewed regularly
• Giving advice and support on a range of issues including housing, finance, education, employment, health and immigration, as required.
• Supporting people with budgeting / registering with care providers / creating social networks / advocacy / volunteering / training / employment opportunities etc.
• Making internal and external referrals to other services e.g. ACH / Careers and Enterprise or other relevant external agencies and referral partners as appropriate
• Organising and attending group trips to local places of interest for our tenants
• Developing links with external organisations or agencies to promote the needs of refugees and create opportunities for partnership working.
• Effectively managing a designated caseload of tenants, as well as keeping accurate records and maintaining case files to a high standard.
• Fully participating in team meeting, staff meetings, training sessions, supervision and any other relevant forum or communication processes.
• Organising house meetings and visiting our tenants both at their properties and in the community
• Making use of CRM Salesforce reports to improve case management