Support Administrator - Hub Guide

The Growth Company; Lancashire; On-site; GBP 60,000 - 80,000; Part time

Job summary

A community support organization in Lancashire is seeking a Support Administrator - Hub Guide to assist participants in community activity hubs. The role entails providing support, managing office maintenance tasks, and ensuring a welcoming environment. Candidates should possess good customer service and IT skills, with an ability to work under pressure and meet targets. This part-time position offers an opportunity to make a meaningful difference in the lives of participants seeking employment support.

Qualifications

• Experience in environments with participants facing barriers to employment.
• Ability to take clear and accurate meeting minutes.
• Willingness to work occasional unsociable hours.

Responsibilities

• Assist participants with hub access and use of facilities.
• Resolve participant access issues quickly.
• Manage day-to-day office maintenance tasks.

Skills

Customer service skills

Organisational skills

IT skills

Excel skills

Interpersonal skills

Teamwork

Job description

Support Administrator - Hub Guide

The Growth Company's (GC) Justice Services has an exciting opportunity for a Support Assistant - Hub Guide, within our Creating Future Opportunities (CFO) Evolution Programme. The role will be to provide support to CFO Evolution Support Workers in Community Activity Hubs.

We help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment. Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health, Benefit and debt.

• Please note this is a Part Time opportunity

Key Responsibilities

• Act as the single point of contact at the hub, assisting participants with access and use of facilities, and providing a welcoming, friendly, and supportive environment.
• Diagnose and quickly resolve access issues to minimise participant dissatisfaction and downtime.
• Take ownership of queries and problems raised by participants regarding hub facilities.
• Be fully aware of the hub content and programme of interventions and support provided by partners.
• Escalate issues and involve support workers and the Hub Manager as needed to resume service quickly.
• Co-ordinate incoming and Through The Gate referrals as appropriate.
• Handle day-to-day office maintenance tasks, including post, room bookings, paperwork processing, and diary management.
• Keep accurate records of all participant referrals and interactions on systems like CATs+ and manual paperwork.

About You

• Experience of working in an environment where there are participants with multiple barriers to progression, employment, training and education would be an advantage.
• Must have good customer service skills, good organisational skills and excellent IT skills.
• Well-developed IT skills, including the understanding of computerised management information systems, spreadsheets, diary management and email.
• Strong excel skills.
• Have a flexible approach to work, including a willingness to work occasional unsociable hours.
• Be able to take clear and accurate minutes for a variety of meetings.

Skills Required

• Act as the single point of contact at the hub for any participant; assisting with access and use of hub facilities, being welcoming, friendly and supportive.
• To work to challenging targets and key performance indicators.
• The ability to work under pressure in a highly performance-driven environment.
• Strong interpersonal skills to deal with participants effectively and professionally.
• Work effectively as part of a team.
• Willingness to undertake training as required.

Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.

At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.

We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.

If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.