Supervisor

Heartwood Inns; Lichfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

An award-winning hospitality group in Lichfield is seeking a passionate Supervisor for their team. You will oversee service, assist management, and ensure a welcoming atmosphere for guests. Ideal candidates have strong interpersonal skills and at least a year of experience in a fast-paced restaurant. With exciting growth plans, this is an excellent opportunity for those looking to develop their careers in hospitality. Join a vibrant team that values community and customer experience.

Benefits

Bespoke training and development

Instant pay access

Enhanced maternity & paternity leave

Referral bonus up to £1,500

Discounts on food

Cycle to Work Scheme

Qualifications

• At least 1 year of experience in a fast-paced, fresh food restaurant.
• Great interpersonal skills for guest interactions.
• Confidence in managing service elements and assisting management.

Responsibilities

• Oversee service and assist team members during shifts.
• Ensure a warm and welcoming atmosphere for guests.

Skills

Interpersonal skills

Confidence in service

Experience in fast-paced restaurant

Job description

Supervisor - The Quill and Scholar, Lichfield

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Supervisor.

We're an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home.

From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer

• What we offer : *
• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to 1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You

• You're a people person with great interpersonal skills and love making guests feel special
• You're confident in looking after elements of service and team members on the floor and to assist management in the shift, set up and close downs
• Ideally, at least 1 year of experience in a fast-paced, fresh food restuarant

Heartwood Collection is a multi-award-winning hospitality group : *

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand / Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future.

With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us.

We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that's warm, genuine, and full of life.

Additional Information

• The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months' average.
• Please note, we cannot take applications from overseas or that require sponsorship*