Supervisor

Career Choices Dewis Gyrfa Ltd; Chippenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading restaurant chain is seeking a Supervisor to support the restaurant manager at their Chippenham location. The role involves leading teams to deliver exceptional brand standards and customer service, maximizing profits through sales strategies, and providing coaching to team members. Ideal candidates should have a passion for customer service, leadership experience, and the ability to make decisions under pressure. This position offers flexible working arrangements and opportunities for career development.

Benefits

£1,000 retention bonus

Up to 60% colleague discount

Enhanced benefits including pension and life assurance

Fabulous development opportunities

Qualifications

• Previous experience of leading or supervising a team highly desirable.
• Passion for delivering a memorable customer experience.
• Ability to work on own initiative and make reasoned decisions under pressure.

Responsibilities

• Leading teams to achieve excellent brand standards and customer service.
• Maximising profit by driving sales and controlling costs.
• Taking ownership of customer feedback and responding appropriately.

Skills

Leadership

Communication skills

Customer service

Decision-making

Job description

Supervisor£13.40 per hour - 35 hours per weekLeigh Delamere Services, M4, Chippenham, Wiltshire, SN14 6LBAs a Supervisor you will be the strong right arm to your restaurant manager and empowered to run the unit like it’s yours.

The role is simple, to be an enthusiastic leader and brand ambassador delivering KFC’s world-famous fried chicken and exceptional service as we transform the UK’s rest stop experience.What we offer our Supervisors:£1,000 retention bonusUp to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and moreEnhanced benefits, including pension, sick pay, maternity, paternity, and life assuranceFabulous development opportunities including funded qualifications, leading to the next step in the management teamWhat you will be doing as a Supervisor:Leading your teams to achieve and deliver excellent brand standards and customer serviceMaximising profit by driving sales and controlling costsProcessing stock counts and ordersPartnering with the leadership team in setting targets for the team to achieveSpending time with Team Members to provide coaching and feedback, identifying training needs where neededTaking ownership of customer feedback, responding appropriately in a timely mannerSupporting the team with preparing food and refreshmentsWhat you’ll bring to us:Previous experience of leading or supervising a team highly desirablePassion for delivering a memorable customer experienceGreat communication skills and be comfortable making decisionsAbility to work on own initiative ad make reasoned decisions under pressureBeing a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step.

We want to hear from youWe offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.Where our customer’s journey pauses, yours just begins.Apply todayPlease note internally this role is called Team LeaderRetention bonus payable subject to completion of KFC’s Shift Leadership Programme, payment made in two 6 monthly instalments and pro-rata based on start date on contractINDTL

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