Supervisor, Global Field Engineering

Warner Bros. Discovery; City of Westminster; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A global media company is seeking a Supervisor for Global Field Engineering to oversee a technical support team providing 24/7 services for live sports and news broadcasts. The ideal candidate will have experience in live field technology, strong leadership abilities to motivate the team, and effective communication skills. This role involves managing day-to-day incident activities and recruiting, onboarding, and training new team members, along with some travel to sports events.

Qualifications

• Experience supervising teams in live sports settings required.
• Strong leadership to motivate and develop the team.
• Ability to prioritize tasks and work autonomously under pressure.

Responsibilities

• Manage a team providing 24/7 broadcast services.
• Develop team members through training and performance reviews.
• Coordinate field operations and manage critical broadcast issues.

Skills

Team management

Live Sports Field Technology

Problem-solving

Communication

Budget management

Job description

Overview

The Supervisor, Global Field Engineering reports to the Director, Global Field Engineering and is responsible for the timely and professional support of a 24x7x365 broadcast environment. The role manages broadcast‑related support calls, monitors the environment for quality and performance, oversees Live Production Incident Management, request fulfillment processes, and provides high‑level project management and supervision of a group of technical support professionals. The position is split between the Old Street and Chiswick offices and requires frequent travel to sports events to evaluate onsite live productions.

Responsibilities

• Supervise a team of over 10 staff in the Global Field Engineering Team, providing 24/7 broadcast and IT services for live sports and news broadcasts.
• Oversee the evolution of team capabilities, including recruitment, onboarding, and delegation to adapt to changing workloads and technology.
• Develop team members through training, performance reviews, constructive feedback, and a collaborative work environment.
• Assist the Director in setting strategy and department goals aligned with stakeholder priorities.
• Work with News & Sports Planning leadership to develop deployment assignments for International Field Engineering, improve processes and enhance resource efficiency.
• Implement new field technology and best practices to optimize remote executions in line with WBD global strategies.
• Ensure adoption of MFP (REMI) kits and workflow changes with minimal disruption to field operations.
• Coordinate seamless transition of on‑air or critical unresolved issues, project activities, and broadcast status between shifts.
• Manage day‑to‑day Incident and Request Fulfilment activities to meet Service Level Targets.
• Periodically audit processes for compliance, effectiveness, and efficiency, recommending improvements with Process Owners.
• Ensure field gear readiness for key field productions.
• Align scheduling resource availability with commercial objectives and maximize revenue opportunities.

Qualifications

• Experience in live and sports field technology deployments and implementations.
• Strong leadership and team management skills – ability to motivate, develop, and inspire a team.
• Proven track record of supervising successful teams and delivering to high standards.
• Adept at collaborating with other service delivery internal departments.
• Proactive troubleshooting, problem‑solving and issue prevention.
• Excellent communication skills and ability to represent the department globally.
• Ability to prioritize and work autonomously under pressure, meeting tight deadlines.
• Strong team‑player with solid interpersonal skills.
• Experience with budget and expense management.
• Travel required (typically UK, occasionally international) with short notice and ability to lift equipment up to 50 pounds.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal‑opportunity employer means that we consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.