Supervisor

Snowflake Gelato; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A luxury frozen dessert company is seeking a Supervisor to lead the team and enhance customer experience. The role involves organizing tasks, ensuring standards, and reporting to the General Manager. Ideal candidates are passionate about food, possess leadership skills, and communicate clearly. This position is perfect for those wanting to grow in Customer Service within a dynamic business environment.

Qualifications

• Passionate food lover with a genuine interest in artisan and seasonal flavors.
• Ability to lead and inspire a team effectively.
• Excellent communication skills to engage with customers.

Responsibilities

• Lead the team during shifts to ensure high standards.
• Organize duties and deliver a unique customer experience.
• Report to the General Manager about team performance.

Skills

Passionate about food

Understanding of artisan products

Team player

Compassionate leadership

Clear communication

Building customer experience

Optimistic energy

Accountability

Job description

Snowflake Gelato is a luxury frozen dessert and drinks business. We are looking for a talented individual to join our friendly and committed team. The Supervisor role is responsible for providing our customers with a unique experience from the moment they first approach us to when they make their purchase and beyond. Leading the team on shift, organizing duties and making sure standards are delivered. Reporting into the General Manager, the Supervisor is a perfect start for someone looking to develop a career in Customer Service.

What we look for

• A passionate food lover, a real interest in artisan products, natural and seasonal flavours
• An understanding of the Snowflake brand
• A role model and team player
• Compassionate and committed leader
• Clear and inspiring communicator
• Awareness of how to build a personal, warm customer experience
• An optimistic and enthusiastic energy
• Responsible and accountable for all tasks
• Someone who takes pleasure in serving attractive and delicious items

At Snowflake, we are all about creating a sense of belonging and togetherness. All our staff have various responsibilities and are aware of our vision and purpose as well as the values we follow.

If this sounds like you and you want to be part of an expanding and exciting business, we look forward to hearing from you.