Supervisor

The Cyclist; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premium food and bar establishment in Greater London is seeking a talented Supervisor to join the team. The role involves leading a skilled bar team, ensuring outstanding service and quality standards, and providing training for staff. With a focus on a menu full of seasonality and inviting atmosphere, this position offers competitive rates, growth opportunities, and a fun work environment. Ideal for someone passionate about hospitality and bar service.

Benefits

Competitive rate per hour + tronc

Training and development

Career progression opportunities

Employee Assistance Programme

Cycle to work scheme

Qualifications

• Experience in premium food and bar establishments.
• Ability to guide a bar team and liaise with the kitchen staff.
• Willingness to learn and promote the venue.

Responsibilities

• Ensure service standards and safety expectations are met.
• Train team members to enhance service quality.
• Deal with customer queries promptly.

Skills

Customer service excellence

Team leadership

Knowledge of bar products

Communication skills

Job description

We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team. On the menu, our all-day food offer focuses on seasonality and sharing - from small plates to hearty gastropub classics - while weekends are all about Saturday brunch and stunning Sunday roasts. Behind the bar you'll find the best of London’s craft beer scene, classic cocktails, small-batch gins and artisan wines. Located opposite Balham station, we’re the perfect spot for a few pints, a quick bite, or dinner with friends and family, and our street-side terrace is made for al fresco drinking and dining.

Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?

What's it all about:

• Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality
• Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards
• Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience
• Able to deal with customer queries quickly and professionally
• Always willing to learn new skills and explore opportunities, be approachable and encourage ideas
• Able to support the Management team to deliver set goals
• Able to promote and market the venue, private hire spaces and events as appropriate to our customers

What's in it for me:

• Competitive rate per hour + tronc
• Be part of a brand new opening
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Get out and about, you automatically get discounts across all our pubs, bars and restaurants
• Team trips, regular incentives and socials – a fun, family atmosphere
• Goes without saying, but we’ll feed you during your shift
• Employee Assistance Programme (EAP) to support you across those tough times
• Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral
• Access your Wages anytime through Wagestream
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme

Interested in hearing more?

Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!