Supervisor

Richemont; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading luxury brand in the United Kingdom is seeking a Store Operations Assistant to support the Store Manager in daily operations. Key responsibilities include managing staffing issues, addressing customer complaints, and enhancing customer satisfaction. Successful candidates will demonstrate strong communication and sales skills, contributing to an optimal store performance through effective team management. Experience in retail operations is preferred, along with a commitment to customer service excellence.

Qualifications

• Ability to manage staffing issues effectively.
• Strong customer service orientation to resolve issues.
• Demonstrated sales skills through product promotion.

Responsibilities

• Assist the Store Manager in overseeing daily store operations.
• Manage staffing issues and plan shifts to optimize performance.
• Address customer inquiries and resolve complaints efficiently.

Skills

Customer service

Staff management

Sales skills

Problem-solving

Communication

Job description

Overview

Assist the Store Manager in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction.

Responsibilities

• Assist the Store Manager in overseeing daily store operations, ensuring alignment with Company policies and Store Management guidelines.
• Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance.
• Address customer issues and complaints promptly to enhance customer satisfaction.
• Demonstrate key product/service features and link them to customer challenges to drive sales.
• Provide advanced product/service information and respond to complex customer inquiries.
• Lead day-to-day operations for a specific store department, ensuring efficient workflow.
• Record and process custom/special orders, coordinating with relevant teams for delivery.
• Handle basic issue escalations and provide necessary managerial approvals.
• Design and manage monthly schedules, assigning tasks to ensure high-priority work is completed.
• Present additional products/services during customer interactions to maximize sales opportunities.
• Conduct customer interviews to clarify requirements and assist in potential customer interviews.
• Develop new customer relationships through proactive outreach and serve as the first point of contact for queries and complaints.
• Identify and recommend products/services that meet customer needs, encouraging purchases.
• Participate in professional development activities to enhance capabilities and stay updated on industry best practices.
• Prioritize and manage personal workflow to meet productivity, quality, and timeliness standards.
• Utilize performance management systems to improve personal performance.
• Sound experience and understanding of straightforward procedures or systems.
• Basic experience in coordinating the work of others.
• Sound experience and understanding of straightforward procedures or systems.
• Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.