Supervisor

SSP Group; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major hospitality company in Cardiff Central Station is seeking a Supervisor to lead a team in a bustling environment. This role involves overseeing daily operations, driving customer service, and maintaining a positive atmosphere during shifts. Ideal candidates will have experience in hospitality or retail leadership. The position offers discounted meals, employee discounts, and comprehensive training programs. Join SSP to shape great experiences in a dynamic setting, with flexible shifts including weekends and public holidays.

Benefits

Discounted Meal while on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training and development programs

Health & Wellbeing Support

Qualifications

• Previous experience leading a team in busy hospitality or retail.
• Must be at least 18 years of age.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead your team through busy shifts.
• Inspire your team to deliver great customer service.
• Stay informed about unit performance and champion improvements.

Job description

SUPERVISOR – UPPER CRUST - CARDIFF CENTRAL STATION

Rate of pay : £13.11 per hour

We have Full-Time (30 / 40 hrs) roles available.

Shift times are 5 : 30am to 14:00pm OR 14:00pm to 21:30pm (23:00pm during Cardiff Stadium Events). Please note this will primarily be for the late shift working flexibly on weekdays, weekends, Bank and public holidays.

Join our team as a Supervisor & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Team Leader role’s got your name on it.
• Due to some responsibilities within the Suprvisor role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE SUPERVISOR ROLE

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and / or and if you’ve tackled night shifts before, even better!

AS A SUPERVISOR WE WILL OFFER YOU

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Supervisor!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.