Supervisor

Rituals; Cannock; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury retail brand in Cannock is seeking a Rituals Expert to enhance customer experience and mentor the team. You will drive personal and store goals, ensuring products are well presented and customer satisfaction is prioritized. Ideal candidates should have at least one year of supervisory experience, a strong performance-driven mindset, and exceptional problem-solving skills. This role offers competitive pay, bonuses, and continuous training opportunities.

Benefits

Competitive salary and performance-related bonus

Quarterly product allocation with 30% discount

Opportunities to develop through trainings and courses

Qualifications

• At least 1 year experience as either a Supervisor or Team Leader.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic.
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.

Responsibilities

• Interacting directly with customers to ensure an optimal customer experience.
• Working as the lead Rituals Advisor alongside Store leadership to reach personal and store goals.
• Mentoring and supporting Rituals Advisors.
• Keeping the store clean and tidy at all times.
• Enhancing knowledge of rituals, products and treatments through training.

Skills

Customer-service mentality

Decision making skills

Problem-solving skills

Organised and structured

Job description

Overview

Rituals Expert

You are a master of Rituals selling ceremonies, with the product expertise to match. Continue to grow with Rituals, the brand that’s dedicated to making people feel good.

You are all about customer experience

As a Rituals Expert, you’re part of our in store teams and our international community of Rituals Experts. You are a true brand ambassador, listening to our customers’ needs and advising them on which of our products are the perfect match for them. At the same time, you are a role model and mentor to the Rituals Advisors in your shop. Being a Rituals Expert means being a lead sales associate with ambitions of expanding your professional skill set in luxury retail and cosmetics.

All of these characteristics are what make you the ideal Rituals Expert . You give new meaning to the words 'aim big, act small' by :

Working as the lead Rituals Advisor alongside your Store Manager, Assistant Store Manager and other Rituals Advisors to reach your personal goals and the goals for your store.

Interacting directly with customers to ensure an optimal customer experience

Mentoring and supporting Rituals Advisors

Keeping the store clean and tidy at all times, in line with company standards so that our products are always presented according to Rituals visual merchandising guidelines

In addition, you will enhance your and your teams knowledge of our rituals, products and treatments, and continue to expand your expertise and luxury retail skills through our extensive training program.

Join our team

At your store, you work together with passionate and enthusiastic colleagues. Just like you, they take a quality-orientated approach to customer service. You will notice that, especially in their dedication to creating a unique customer experience and offering the right solution in any situation. And how do you best describe our working atmosphere? Best in Class, Authentic and full of lots of energy.

Working as a Rituals Expert motivates you to be the best version of yourself, and it is an absolute pleasure to work with a diverse and high performing team with great personalities that achieve an exceptional guest experience. – Pippa, Bicester Village Rituals Expert (Supervisor)

From the very first day I came to Rituals, I felt welcomed and supported straight away. I became part of the family.Throughout my journey so far, I have had massive support from my manager who always tries to understand my expectations and supports me in achieving my goals. My team always provide me with good energy, loads of laughter and we share a long long list of unforgettable moments. This is how you make memories and build connections that last a lifetime!The company values, especially their care for our planet and environment align with my own, which makes working here even better! Rituals is definitely a great place to be! – Karolina, Covent Garden Rituals Expert (Supervisor)

This is you

High on energy, low on ego and with a little bit of humour. You are also 'one of a kind' because of your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as a Rituals Expert you are professional and excited about our brand. You know how to share that excitement with your team members and our customers. And on top of that, you have :

at least 1 year experience as either a Supervisor or Team Leader

strong motivation to reach performance targets

a customer-service mentality and team-player’s work ethic

decision making and problem-solving skills

eye for detail, organised and structured

Responsibilities

• Interacting directly with customers to ensure an optimal customer experience


• Working as the lead Rituals Advisor alongside Store leadership to reach personal and store goals


• Mentoring and supporting Rituals Advisors


• Keeping the store clean and tidy at all times, in line with company standards so that products are presented according to Rituals visual merchandising guidelines


• Enhancing knowledge of rituals, products and treatments and expanding luxury retail skills through training

Qualifications

• at least 1 year experience as either a Supervisor or Team Leader


• strong motivation to reach performance targets


• a customer-service mentality and team-player’s work ethic


• decision making and problem-solving skills


• eye for detail, organised and structured

Benefits

• a competitive salary and performance related bonus.


• Quarterly product allocation plus 30% discount on our products.


• opportunities to continuously develop yourself by attending training sessions and courses.

Your path to a new career

Grow with us as a Rituals Expert. Show your ambitions by turning your store into the kind of place where our customers love to shop.

Diversity and Inclusion

At Rituals, diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

It fuels our innovation and connects us closer to our customers and the communities we serve.