Shop Supervisor

Sue Ryder Care; Ashover CP; On-site; GBP 80,000 - 100,000; Part time

Job summary

A local charity shop in Weymouth seeks a Sunday Shop Supervisor to lead the retail team, ensuring excellent customer service and driving sales. The role requires previous supervisory experience and customer service skills. You’ll manage stock processes and engage with the community to generate donations, while also training and supporting volunteers. Competitive benefits include holidays, a pension scheme, and discounts with retailers. Join us for a rewarding cause and apply before January 28th.

Benefits

27 days holiday, rising to 33 with service

Company pension scheme

Staff discount with thousands of retailers

Qualifications

• Proven team leadership skills to lead a large team of volunteers.
• Enjoy engaging with people and maintaining a positive attitude.
• Good understanding of financial and IT administration.

Responsibilities

• Use retail experience to help drive business and achieve targets.
• Lead the team to deliver great customer service.
• Manage stock processes ensuring fresh, seasonal stock.

Skills

Customer Service Experience

Supervisory Experience

Cash Handling

Basic IT skills

Organisational Skills

Job description

Sunday Shop Supervisor – Sue Ryder Charity shop, Unit 6, Littlemoor Shopping Centre, Littlemoor Rd, Weymouth DT3 6NQ.

6 Hours per week (Sundays)

£12.36 per hour + rewards & Benefits

Be there when it matters.

Job Overview

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Year's Day off.

We are a lovely local charity shop situated in the heart of Littlemoor, situated in a bustling parade of shops with fabulous parking facilities. We always have a mountain of books and DVDs, great for rainy days. And we also have a great selection of bric‑a‑brac ranging from vintage teacup trios to perfumes.

We have been here for nearly 20 years and have many friends in the local area as well as a team of long‑standing volunteers. The people of Weymouth are always extremely generous to us, so we’re guaranteed a plethora of wonderful donations and shop floor stock.

Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Littlemoor shop and contribute to the work we do across Sue Ryder!

Responsibilities

As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, you have a positive can‑do attitude and a good understanding of financial and IT administration.

• Use your skills and retail experience to help drive business, push sales, and achieve targets.
• Help to lead a team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Help to recruit, train & retain a volunteer team, who’ll look to you and the shop manager for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams' health and safety is a priority.
• Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
• Help to manage an effective stock process through the Epos operation.

Minimum Essential Criteria

• Customer Service Experience
• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• KPI and target experience
• Charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)
• Company pension scheme
• Staff discount with thousands of retailers
• And lots more. Please visit our careers website for the full list.

Application Details

Closing date: 28th January

Interview date: TBC

Equity, Diversity and Inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

If you require support to compete an application or participate fully in the interview process, please email [e-mail].

For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion

Join us in creating a culture where everyone feels respected, valued, and able to thrive.