Suite Attendant | Part-Time | Portsmouth Pavilion

Oak View Group; Portsmouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Suite Attendant to deliver exceptional beverage service in a vibrant environment. This role is perfect for individuals who thrive in fast-paced settings and possess strong bartending skills. You will be responsible for serving both alcoholic and non-alcoholic beverages to VIP guests while maintaining high standards of customer service and cleanliness. This position offers a flexible schedule and the opportunity to work at exciting live events. Join a diverse team that values inclusivity and innovation in the live entertainment industry.

Benefits

401(k) savings plan

401(k) matching

Qualifications

• Six months of bartending experience required.
• Excellent customer service and communication skills are essential.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Serve beverages to VIP suites while ensuring excellent guest service.
• Maintain cleanliness and organization of the bar area.
• Handle customer requests and de-escalate situations as necessary.

Skills

Bartending

Customer Service

Interpersonal Skills

Communication Skills

Ability to Work in a Fast-Paced Environment

Tools

POS System

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Suite Attendant is responsible for the service of all beverages, both alcoholic and non-alcoholic to our VIP suites. They must be personable, professional and able to work in an ever-changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. Ability to walk consistently and be on your feet is a must. Customer service driven position.

This role will pay an hourly rate of $8.00 and is tip eligible.

For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Must demonstrate ability to meet the company standard for excellence in the areas of guest service, interaction with co-workers and uniform standards.
• Follow the bar pre-shift notes and bar menus and provide service as described.
• Serve alcoholic beverages following all proper procedures for serving alcoholic drinks including state/federal regulations pertaining to the distribution of alcohol.
• Responsible to learn or have knowledge of various beer, wine varieties & spirits available.
• Must pour drinks responsibly in accordance with company standards for serving size.
• Must check guest’s ID in accordance with state/federal regulations to verify minimum age requirement for the purchase of alcoholic beverages.
• Must communicate a cut-off to a guest as required.
• Listening and responding to any customer requests or concerns.
• Attendants are expected to de-escalate intoxicated guest situations and if a guest becomes confrontational, belligerent, or uses extreme profanity, the bartender may contact management or security as required.
• Contact a management member if he/she is unable to resolve or make a decision beyond the scope of standard decision-making.
• Request additional product or restock product as required.
• Maintains clean and sanitary work station at all times.
• Ensures suites area bar equipment is clean & well maintained.
• Other duties as assigned such as set-up and breakdown of bar equipment as required and assisting with organization of the cooler.
• Taking and filling orders off of a POS system.

Qualifications

• Six months or more experience bartending.
• Ability to walk consistently and be on your feet for long periods of time.
• Ability to prioritize tasks in a fast-paced environment.
• Ability to be self-directed while working in a team-oriented environment.
• Excellent interpersonal and communication skills.
• Ability to work a flexible schedule including nights, weekends and long hours.
• Customer service is a must.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.