Substance Misuse Advisor OOH

Serco Limited; United Kingdom; Remote; GBP 27,000; Full time

Job summary

A staffing solutions company is seeking a Substance Misuse Advisor to work from home on a 4-night rota. The ideal candidate will provide information on substance misuse and support clients in accessing services, demonstrating a non-judgemental and empathetic approach. A relevant health qualification and experience in similar roles are essential. This position offers a salary of £26,319.18 plus shift allowance, along with various employee benefits.

Benefits

Up to 6% contributory pension scheme

Discounts on leisure and shopping

Supportive work environment

Professional development opportunities

Qualifications

• At least 6 months' experience providing information/support regarding health issues.
• Experience of working unsociable hours preferred.
• Genuine interest in substance misuse and smoking cessation.

Responsibilities

• Provide information on substance misuse via telephone helpline.
• Signpost service users to appropriate services.
• Assist clients in accessing necessary services.

Skills

Excellent communication skills

Interpersonal skills

Ability to handle sensitive nature of calls

Emotional maturity

Education

HNC/HND in health/health promotion

Nursing diploma/degree

Relevant degree such as Psychology or Health Science

Job description

Overview

Job title: Substance Misuse Advisor OOH

Permanent, Full Time. 4-night rota - Mon-Sun working 38 hours per week between 22:00 - 08:00

Location: Homebased role

Salary: £26,319.18 + shift allowance

Serco has an exciting opportunity for Substance Misuse Advisors to work from home on a 4 night rota for the Office of Health Improvement and Disparities.

As the Substance Misuse Adviser your primary role is to provide information on all aspects of substance misuse to the general public via telephone helpline and promote key messages on risk reduction as defined by Office for Health Improvement and Disparities. You will signpost service users to appropriate services for their needs and assist them beyond any barriers in accessing these services. You must be non-judgemental, calm, able to explain complex medical concerns in a simple and straightforward way and demonstrate a respectful and proactive approach to the needs of those in groups of inclusion.

Responsibilities

What you\'ll need to do the role:

At least 6 months\' experience of actively working within a role that included the provision of information, advice, and support face to face and/or over the telephone in relation to health, mental health, alcohol, drugs and/or smoking, for example:

• Health Promotion
• Smoking Cessation Adviser
• Drug or alcohol worker
• Education/Youth work
• General health/mental health

Experience of working unsociable hours is preferred.

Qualifications

1. HNC/HND in a relevant subject related to health/health promotion or Nursing diploma/degree, CQSW/ Diploma Social Work or relevant degree such as: Psychology, Health Science, Social Sciences, Health Promotion, Education or
2. Excellent communication and interpersonal skills including a confident telephone manner with the ability to engage and build rapport quickly with people to assess their needs in a timely manner
3. The ability to adhere to a defined remit and work to service and professional boundaries
4. A genuine interest in the subject area of substance misuse and smoking cessation
5. Emotional maturity and self-awareness
6. Ability to handle the sensitive nature of calls/contacts to the service with empathy, professionalism, and a non-judgemental approach.

What we offer

• Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
• A safe and supportive culture
• Interesting and enjoyable work
• A company passionate about diversity and inclusion
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities