Subcontractor Planner

Build Recruitment; Essex; On-site; GBP 28,000; Full time

Job summary

A leading recruitment company is seeking a Subcontractor Planner in Basildon. This permanent, full-time role involves managing calls and coordinating subcontractor activities to ensure high-quality service delivery and adherence to Service Level Agreements. The ideal candidate will be highly organized with excellent communication skills. The position offers various benefits, including a healthcare cash plan and learning opportunities.

Benefits

26 days holiday plus bank holidays

Enhanced pension plan

Healthcare cash plan

Life assurance & accident cover

Share save scheme

Flexible working

Cycle to Work scheme

Paid volunteering days

Learning & development opportunities

Extensive wellbeing support

Qualifications

• Highly organized individual with experience in managing calls and appointments.
• Ability to manage complex repairs and demanding customers.
• Experience in coordinating with teams and maintaining systems.

Responsibilities

• Manage complex repairs and maintain customer satisfaction.
• Oversee subcontractor jobs to ensure quality service.
• Coordinate with the team to order materials promptly.
• Handle client communications and provide updates.
• Maintain accurate records in the system.
• Maximize scheduling productivity and scheduling follow-on works.
• Monitor workloads and escalate issues appropriately.
• Plan and operate in line with KPIs.

Skills

Organizational skills

Customer service

Communication

Time management

Job description

Subcontractor Planner

Location: Basildon
Type: Permanent, Full-time, Office-based (8:00am 5:00pm)

Salary: £27,500

About the Role

We are seeking a highly organised Subcontractor Planner to join our Basildon Repairs Team. Based in our office, you will be responsible for managing a high volume of calls and coordinating appointments with clients, subcontractors, suppliers, and supervisors.

In this role, you will ensure that all future jobs are scheduled to meet contractual Service Level Agreements (SLAs) and maintain clear communication with residents to manage expectations effectively. Using our in-house system, you will oversee subcontractor works, provide updates to clients, and attend review meetings to discuss performance and areas for improvement.

Key Responsibilities

• Manage complex repairs and handle demanding customers, including those who have experienced service failures, maintaining customer satisfaction.

• Oversee subcontractor jobs to ensure the same quality of service as in-house operatives.

• Coordinate with the Commercial team and Operatives to order and collect materials promptly, aiming for first-time fixes wherever possible.

• Handle calls and emails from clients to log issues, deploy operatives, and provide regular updates.

• Keep the system up to date to ensure both clients and operations teams have the latest information.

• Maximise scheduling productivity and efficiency.

• Schedule follow-on works when first-time fixes are not possible.

• Monitor case workloads and escalate issues to the Team Leader where required.

• Plan, allocate, and operate in line with contractual KPIs to exceed client expectations.

Benefits

• 26 days holiday bank holidays

• Enhanced pension plan

• Healthcare cash plan (including 24hr GP)

• Life assurance & accident cover

• Share save scheme

• Enhanced maternity & paternity pay

• Work perks discounts & vouchers

• Option to buy & sell holiday

• Flexible working & flexible bank holidays

• Cycle to Work scheme

• 2 paid volunteering days

• Learning & development opportunities

• Extensive wellbeing support, including EAP

• Loyalty & values awards

• Funded professional subscription

• Eye care vouchers

Please apply or call Leah Seber at Build Recruitment