Study Support Service Facilitator

NHS; Manchester; On-site; GBP 38,000 - 46,000; Full time

Job summary

A healthcare provider in the UK is seeking a Study Support Service Facilitator to support the delivery of services within the NIHR Regional Research Delivery Network. The role involves engaging with partners, line managing staff, maintaining proficiency in cost tools, and ensuring successful service delivery. This position offers a chance to work at the largest health academic campus in Europe, fostering collaboration and enhancing research capabilities. The ideal candidate will have a strong background in health research and effective communication skills.

Qualifications

• Understanding of research, the NHS, and the wider health and care system.
• Specialist knowledge of RDN Portfolio eligibility and cost attribution.
• Experience of supporting the delivery of health and care research support services.
• Experience of using data systems to understand and support performance.
• Experience of facilitating continuous improvement projects.

Responsibilities

• Engage with multiple partners across the region and foster collaboration.
• Maintain proficiency in cost and attribution tools.
• Line manage a Study Support Service Officer and undertake staff reviews.
• Ensure the success of the Study Support Service.

Skills

Ability to communicate clearly with multi-disciplinary staff at all levels

Excellent IT skills, particularly in web applications, Google Workspace, and Microsoft Office

Guided by policies and protocols but applies flexibility when necessary

Professional and friendly approach to interpersonal interactions

Education

Masters, Degree or Equivalent Experience

Leadership Qualifications

Job description

Study Support Service Facilitator

The closing date is 28 January 2026

The Study Support Service Facilitator is responsible for supporting the delivery of services within the NIHR Regional Research Delivery Network (RRDN) Study Support Service, which will be seamlessly integrated within the collective national Study Support Service, which serves as the cornerstone of the NIHR Research Delivery Network (RDN), facilitating the effective delivery of studies throughout the system while enhancing strategic capacity and capability.

Main duties of the job

The role will be responsible for engaging with multiple partners across the region, fostering collaboration and coordination through the facilitation of communities and events. Additionally, the role will maintain proficiency in cost and attribution tools, ensuring adept support for regional organisations with their.Video requirements. The role's efforts will be instrumental in underpinning the success of the Study Support Service, providing essential support and enabling wohs smooth operation of services. Through their coordination and expertise, the post-holder will contribute significantly to the overarching goals of the RDN. The role will line manage a Study Support Service Officer. Line management of staff members will include undertaking staff reviews to identify training and development needs, and establishing how those needs will be met, and managing performance against agreed objectives. The postholder will ensure the same review processes take place for all staff with the defined function via appropriate line management arrangements and that skills and capabilities exist to meet current and future business needs.

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest healthíacademic campus in Europe – a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike. Atلات MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join usCel with digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you’re just starting out or looking to grow, we offer clear pathways for development and a culture that supports your well-being, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU for our patients, our communities, and each other.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application – especially personal statements and responses to role-specific questions – is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Person Specification

Experience & Qualifications

• Masters, Degree or Equivalent Experience
• Leadership Qualifications

Knowledge and Experience

• Understanding of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
• Specialist knowledge of RDN Portfolio eligibilityEPS (including terms and conditions) and of cost attribution (ACoRD, SoECATs, NCVR)
• Experience of supporting the delivery of health and care research support services
• Experience of using data systems in understanding and supporting performance
• Experience of facilitating continuous improvement projects

Skills & Personal Values

• Ability to communicate clearly with multi-disciplinary staff at all levels and across organisations
• Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
• Guided by policies and protocols but applies flexibility when necessary
• Professional and friendly approach to interpersonal interactions

Manchester University NHS Foundation Trust

£38,682 to £ Juliet 46acheter a year pro-rata