Student Success Tutor - Sunderland. Job in Sunderland Education & Training Jobs

UK Management College; Sunderland; On-site; GBP 30,000 - 40,000; Full time

Job summary

A higher education institution in Sunderland seeks a Student Success Tutor. The role involves providing academic support, engaging with students, and monitoring their progress. Candidates should have a Bachelor's degree and at least one year of experience in a teaching or academic support role. The position offers training opportunities and various employee benefits, including company events and private medical insurance. This is a full-time in-person position.

Benefits

Company events

Company pension

Health & wellbeing programme

Private medical insurance

Qualifications

• Minimum 1 year of experience in a HEI environment in teaching or academic support role.
• Understanding of evidence-led/practice-based teaching.
• Experience in tutoring and/or providing student support.

Responsibilities

• Provide guidance and support to students in their academic journey.
• Monitor and analyze student progress and difficulties.
• Work closely with the academic team to improve student retention.

Skills

Working in a team

Flexibility

Customer service orientation

Ability to prioritize tasks

Study skills development

Education

Bachelor's degree from a UK recognised university

Job description

Core Responsibilities:

Provide guidance to students regarding the support available to them when required.

Engage in the interests and enthusiasm of students, inspiring them to learn.

Support students in building relationships with other students and members of staff, fostering a sense of belonging to the university community.

Enable students to take responsibility for, and become partners in, their learning, academic progression, and achievement.

Develop appropriate methods and resources for teaching and learning support in relation to lectures, tutorials, and seminars, including online classes.

Monitor student progress, providing support, including advice on study skills, as required.

Analyse student difficulties, recommending instant support to resolve issues or referring on as appropriate.

Recognise mitigating circumstances, deferral processes, and other academic regulations to ensure students receive precise support and suggestions based on their situation and needs.

Provide basic academic support to students, both inside and outside the classroom.

Help students to find appropriate learning resources.

Recognise and report usual academic and IT-related matters that might benefit from a preventive resolution.

Monitor student attendance on a session-by-session basis and take support from the support team to identify any risk that may arise.

Ensure the students are engaged and continuing their studies by overcoming any barrier.

Work closely with the student support team to develop a multidimensional support system for the students.

Work with the academic team to contact all students who have not submitted assessments and work with them on the retention process where needed.

Be proactive in identifying and escalating areas of risk to the student experience or institutional reputation.

Actively participate in enrolment and induction processes to develop a strong link with the students from the very first moments of their journey here at UKMC.

In order to fulfill their responsibilities, the Student Success Tutor will:

1. Arrange to provide contact details to the student during registration.
2. Actively participate in face-to-face or online induction activities.
3. Retain records of meetings or other means of contact with the student in accordance with Data Protection legislation and University guidelines.
4. Arrange to meet or have contact with the tutee at least once per term.
5. Be familiar with the services that are available both within and outside of the classroom (e.g. Student Support, Library).
6. Direct students to appropriate academic colleagues when additional program support is needed.
7. Monitor the student's progress and direct them to appropriate individual support if their progress is not satisfactory.
8. Respect the student's right to confidentiality, obtaining their permission should it be necessary to discuss the student's circumstances with others; (in certain exceptional circumstances, disclosure may have to take place against your wishes for the avoidance of significant risk);
9. Direct the student to appropriate support for the development of study skills.
10. Respect the student's right not to seek or accept support or guidance, even though this might be disadvantageous to their progress.
11. Act as an advocate for the student where appropriate and contribute to requests for references.
12. Comply with the School's Equality and Diversity policy when undertaking all activities.
13. Undertake appropriate professional development to benefit their role

Requirements

Bachelor's degree from any UK recognised university and minimum 1 years of experience in working at any HEI environment in teaching or academic support role.

A clear idea about how the academic team works.

Good understanding of current practice and developments in own discipline.

Understanding of evidence-led/practice-based teaching and its implementation in teaching and learning practice.

Able to work as part of a team and independently as required.

Able to coordinate and prioritise a range of activities effectively.

The candidate must be flexible, approachable, and helpful with a strong customer service ethic as well as willing to go the extra mile to provide the best environment and support to the students.

Experience in tutoring and/or providing support for the academic experience of students.

Ability to work under pressure and to deadlines.

Collegiate approach to work.

Ability to work effectively and courteously in a team of academic staff.

Ability to adapt to a flexible approach to the demands of a busy college/department in order to accommodate changes in priorities when required.

Benefits:

Career development opportunity

Training and self-development

Additional Information

The post holder must at all times carry out their responsibilities with due regard to the UKMC's Equal Opportunities Policy.

The post holder must accept responsibility for ensuring that the policies and procedures relating to Health and Safety in the workplace are adhered to at all times.

The post holder must respect the confidentiality of data stored electronically and by other means in line with General Data Protection Regulation 2018 (GDPR) and the Data Protection Act 2018.

The post holder must ensure that all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity.

The post holder must have a good understanding of and adhere to Safeguarding and welfare requirements as well as how to fully apply the Safeguarding and welfare rules when supporting students.

The post holder must promptly undertake the required training necessary for the role as well as any institutional training required.

Job Type: Full-time

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• Private medical insurance

Work Location: In person