Student Success Tutor - Greenford (London)

GBS UK; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A higher education provider in London is seeking a Student Success Tutor to provide direct support to students and enhance their learning experiences. The role involves engaging with students both in and out of the classroom to improve outcomes and satisfaction. Ideal candidates will need a Bachelor's degree and experience in academic coaching, with capabilities in people management and effective communication. The position offers a range of benefits including 25 days annual leave and a pension scheme.

Benefits

25 days annual leave plus 8 public holidays

Tuition reimbursement

Workplace pension scheme

Flexible benefits such as Cycle to Work

Employee referral scheme

Qualifications

• Experience of working in FE / HE and in academic coaching.
• Experience in a widening participation environment or as a teaching assistant.
• Ability to be flexible for work days, evenings, and weekends.

Responsibilities

• Support students to increase outcomes and satisfaction.
• Identify and support at-risk students proactively.
• Guide students towards relevant support and follow up.

Skills

Academic coaching

People management

Organisational skills

Conflict management

Communication skills

Education

Bachelor's degree

Job description

Department : Student Support

Location : London Greenford (On-Site)

Type of Contract : Permanent

About Us : GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UKs leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision : Changing Lives through Education

The Role

Student Success Tutors (SSTs) provide direct support for assigned students / groups with student meetings, proactive holistic support, & coaching of students. You will also provide indirect support for assigned students / groups via email, phone and tracking of student academic performance with Faculty Manager as required

To collaborate within the faculty and across departments to triage student problems and direct them to specialist services, enabling GBS colleagues to ensure an excellent experience for all students is delivered throughout their learning journey

You will help students through their learning journey and on to enhanced life opportunities, benefiting themselves, their families, communities, and society more broadly.

What the role involves

• Support students in and outside of the classroom to increase student outcomes (attendance, submission rates, MEQ completion rates and student satisfaction)
• Have excellent working knowledge of GBS policies and procedures and academic regulations / extenuating circumstances for the assigned partnership. For example, knowledge of intercalation / top up opportunities Student organisational and learning support :
• Be proactive in identifying and supporting students who may be at risk. This will include, finding students before or after class, calling students, and following up with students once support / initiatives are put in place
• Support students with workload management and life organisational skills. Contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back
• Guide and signpost students towards further support as necessary. Follow up a student case with colleagues and the student to ensure relevant support is in place.

About you

• Experience of working in FE / HE and in academic coaching
• Experience of working in a widening participation environment or experience as a teaching assistant
• Bachelors degree
• Effective people, organisational and conflict management skills
• Ability to be flexible to work days, evenings and weekends as required.

Desirable

• Evidence of performance to the highest standards of professionalism within a student focused service approach
• Excellent communication skills (verbal and written)
• Committed team player and able to work under pressure to tight timelines
• Demonstrate a proactive outlook to work

What we offer

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits : Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• 500 award employee referral schemeDiscretionary annual performance bonus

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.