Student Services Manager

Nacro; Southampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A UK education support organization is looking for a Student Services Manager in Southampton. You will lead front-line services, manage a team, and coordinate student engagement events. The ideal candidate should possess strong customer service skills, leadership experience, and a proactive approach to service improvement. This role offers a chance to make a direct impact on students' lives through quality support and guidance.

Benefits

Professional development opportunities

Leadership experience

Commitment to inclusion

Qualifications

• Experience in managing or supervising front-line services.
• Commitment to inclusion, wellbeing, and continuous development.
• Strong leadership skills.

Responsibilities

• Lead front-line services including reception and student advice.
• Manage a team of College Services Advisors.
• Coordinate student engagement events.

Skills

Customer service experience

Team leadership

Strong communication skills

Knowledge of student support systems

Proactive mindset for service improvement

Job description

Overview

Student Services Manager

Contract: Permanent/Full Time

Hours: 37 hours per week

Salary: £32,315 per annum

Location: Southampton (Totton College)

We are Nacro. We see your future, whatever the past. We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side. That’s why our housing, education, justice and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

What We Offer

• Autonomy and leadership in shaping front-line student services and enhancing the student journey.
• Direct impact on the lives of students through inclusive, responsive, and high-quality support.
• A small, dedicated team to lead and develop, with opportunities to coach and mentor.
• Cross-college collaboration on events and initiatives that promote engagement and wellbeing.
• Professional development through INSET training delivery, performance reviews, and continuous improvement projects.
• Access to digital tools and systems to innovate and streamline service delivery.
• A values-driven organisation committed to inclusion, safeguarding, and student success.

Who Are We Looking For

We’re looking for someone who is passionate about improving the student experience and ensuring every learner receives the support they need to succeed. You’ll be someone who thrives in a dynamic, student-facing environment, with a strong background in customer service, administration, and team leadership.

• Experience in managing or supervising front-line services.
• Knowledge of student support systems, financial aid, and safeguarding.
• A proactive mindset for service improvement and innovation.
• Strong communication and leadership skills.
• A commitment to inclusion, wellbeing, and continuous development.

What Will I Be Doing as a Student Services Manager?

As a key leader within the Education Centre Operations team, you’ll:

• Lead front-line services including reception, enquiries, and student advice.
• Manage a team of College Services Advisors, supporting their development and performance.
• Coordinate student engagement events such as open days, enrolment, and careers fairs.
• Oversee student records and financial support schemes, ensuring accuracy and compliance.
• Champion service improvement, using data and feedback to enhance delivery.
• Collaborate across departments to ensure a seamless and inclusive student journey.
• Support safeguarding and data protection protocols, acting as a key contact for compliance.

Duties and Responsibilities Include but Are Not Limited To

• Strategic oversight of student-facing services and ensuring a high-quality customer experience.
• Monitoring and improving the quality of information, advice, and guidance provided to students.
• Coordinating cross-college events that support student engagement and progression.
• Managing financial support schemes such as Free School Meals and bursaries.
• Ensuring compliance with student record systems and regulatory requirements.
• Leading and developing the College Services Advisors team through coaching and performance reviews.
• Driving innovation and continuous improvement in service delivery using digital tools.
• Supporting safeguarding practices and contributing to audit and compliance reviews.
• Acting as a key point of contact for students and stakeholders, promoting inclusion and wellbeing.

There is flexibility in the working hours either 8am start or 5pm finish: 8.00am to 4pm, 8.30am to 4.30pm, or 9.00am to 5pm.

Please note that interviews will start week commencing 29th September 2025.

Next steps: Please click on the ‘Apply now’ button to apply online.