Student Finance Officer

Regent College London; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An educational institution in Greater London is seeking a Student Finance Officer to provide financial guidance and support for student finance applications. The role requires strong organizational skills, effective customer care, and experience in a busy office environment. Successful candidates should have at least 5 GCSEs including Math and English, along with a passion for helping students navigate their financial journey. This hybrid position offers a chance to make a meaningful impact in the education sector.

Qualifications

• Experience managing complex data and providing accurate financial guidance.
• Strong customer service skills across various departments.
• Ability to work flexibly in a busy office setting.

Responsibilities

• Provide financial guidance to students regarding loans.
• Support students on their Finance applications.
• Administer payments of Student Support Funds.
• Resolve queries related to student loan accounts.

Skills

Customer care

Data management

Organizational skills

Numerical proficiency

Teamwork

Education

5 GCSEs including Mathematics and English

Job description

Job Description

We are recruiting for a Student Finance Officer on a permanent basis. The role will be hybrid and the successful candidate will have ideally have experience working in the Education sector and have experience chasing student debt.

Overall purpose

Overall purpose

Specific duties and responsibilities

• Provide accurate and up to date financial guidance to students and potential students regarding student loans.
• Support students on their Student Finance application.
• Administer the payment of Student Support Funds and keep up to date records of the resulting financial transactions.
• Work to resolve any queries students may have with their student loan accounts.
• Deal with various SLC change of circumstances.
• Reconcile all funds distributed and provide management information as requested.

Essential Requirements

• Must be able to work flexibly in a team
• Experience working in a busy office or experience working in administration
• Provide excellent customer care for the department, including advice to internal and external customers

Experience & Personal Qualities

Essential

• Experience of managing, presenting and maintaining complex data
• Significant experience of working with the public in an environment where good customer care is a guiding principle
• Experience of liaison with colleagues in various departments and levels across an organisation
• Excellent organisational skills and time management
• Highly numerate
• Ability to supervise staff

Desirable

• Experience of working in a student finance related environment
• Will need to be able to work under pressure and be resilient.
• Experience of project work
• Wants to pursue a long-term career in Student Finance

Technical Knowledge & Skills

Essential

• Support the delivery of an efficient and effective administrative, financial systems and procedures for the student financial administration to ensure the accurate, complete and timely processing of applications and payments
• Publicise student finance systems and procedures with curriculum and other support staff to ensure correct guidance is given on funding available
• Produce regular reports for the management on the distribution and effectiveness of funds and to advise on development and resource needs
• Ensure the smooth running of the student finances within the best practice of customer care

Desirable

• Experience in the Education sector
• Experience chasing student debt

Education & Professional Qualifications

Essential

• Must have at least 5 GCSE’s including Math's & English

Compliance Statement

Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.