Student Enquiries & Admissions Advisor

University of Brighton; Brighton; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading university in the UK seeks a Course Enquiries Adviser to be the first point of contact for prospective students. This role involves providing accurate and engaging advice through multiple channels while maintaining a professional approach. Ideal candidates should have strong customer service and communication skills, along with confidence in managing digital platforms. This is a full-time, permanent position based at the Moulsecoomb campus in Brighton.

Qualifications

• Experience of delivering excellent customer service, ideally in a busy environment.
• Strong interpersonal and communication skills, both written and verbal.
• Confidence in using digital platforms and managing enquiries across multiple channels.
• A proactive, solution-focused approach to meeting service standards.

Responsibilities

• Act as the first point of contact for prospective students and supporters.
• Offer clear, accurate, and engaging advice via various channels.
• Handle a high volume of enquiries while maintaining a professional approach.
• Support the university in achieving its student recruitment goals.

Skills

Customer service

Interpersonal skills

Communication skills

Digital platform management

Job description

A leading university in the UK seeks a Course Enquiries Adviser to be the first point of contact for prospective students. This role involves providing accurate and engaging advice through multiple channels while maintaining a professional approach. Ideal candidates should have strong customer service and communication skills, along with confidence in managing digital platforms. This is a full-time, permanent position based at the Moulsecoomb campus in Brighton.