Student & College Services Assistant

Hopwood Hall; Middleton; On-site; GBP 30,000; Full time

Job summary

A UK college in Middleton is seeking a Student & College Services Assistant to provide comprehensive customer service and administrative support. The role requires excellent customer service skills, experience in administration, and flexibility to adapt to changing priorities. Key responsibilities include safeguarding vulnerable individuals and ensuring the health and safety of students and employees. This is a permanent, full-time position offering a competitive salary.

Qualifications

• Customer service skills and experience required.
• Administration skills and experience necessary.
• Ability to work flexibly to respond to changing priorities.

Responsibilities

• Provide comprehensive customer service and administrative support.
• Safeguard and promote welfare of children and vulnerable adults.
• Ensure health, safety, and welfare of employees and students.

Skills

Customer service skills and experience

Administration skills and experience

Multi-skilled and flexible working

Tools

Microsoft applications

Job description

Student & College Services Assistant

Application Deadline: 26 December 2025

Department: Student & College Services

Employment Type: Permanent - Full Time

Location: Middleton

Compensation: £29,342.17 per annum

Description

• To work flexibly to provide a comprehensive customer service and administrative function for the College.
• To ensure that the Student and College Service is of a high quality and fully meets the needs of the customers.
• To promote the provision of the Student and College Service to all users.
• To develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS, learner eligibility for enrolment).
• To ensure that College standards are worked to and maintained (e.g. Matrix and Key Performance Indicators).
• Ensure continuous development and improvement of personal professional knowledge.
• Any other duties of a similar level of responsibility as may be required.

Key Responsibilities

• Children & Vulnerable Adults: safeguarding and promoting the welfare of children and vulnerable adults.
• Equipment & Materials: the furniture, equipment and consumable goods used in relation to their work.
• Health / Safety / Welfare: the health and safety and welfare of all employees, students and visitors under their control in accordance with Hopwood Hall College’s safety policy statements.
• Equal Opportunities: performing their duties in accordance with Hopwood Hall College’s Single Equality Scheme.

Skills, Knowledge and Expertise

Essential Criteria – Experience

• Customer service skills and experience.
• Administration skills and experience.
• Experience of being multi-skilled and working flexibly in order to respond to changing priorities.

Essential Criteria – Specialist Knowledge

• Knowledge and understanding of the college business (e.g. structure, curriculum).
• Knowledge of administrative, customer service and quality standards.
• Ability to work with learners and understand the issues facing different groups of learners.
• Knowledge of college systems and processes.

IT Skills

• Advanced user of Microsoft applications.
• Ability to use technology to generate information and improve efficiency.

How Identified: Application/Interview