Student Accommodation Operations Supervisor

Sanctuary; Bradford; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading accommodation provider in Bradford is seeking an Assistant Accommodation Manager to ensure the smooth operation of student accommodation. Responsibilities include ensuring high-quality service delivery, supervising staff, managing complaints, and assisting with student events. Ideal candidates will have experience in similar roles, excellent customer service skills, and a relevant NVQ qualification. This full-time position offers competitive pay and a range of benefits including generous annual leave and a pension scheme.

Benefits

25 days leave rising to 30 days

Pension scheme with employer contributions

Employee discounts

Cycle to Work Scheme

Qualifications

• Experience in a similar role supporting the delivery of high-quality accommodation or customer service is essential.
• NVQ3 in business administration or customer service is desirable.
• Some experience of providing administrative support services.
• Experience of managing staff within a customer facing environment.
• Working knowledge of working to deadlines and prioritising workloads.

Responsibilities

• Providing excellent customer service and assisting with student events.
• Ensuring property inspections, health and safety and compliance checks.
• Supervising a General Assistant and Caretaker, providing guidance and support.
• Developing and maintaining excellent relationships with internal and external customers.
• Managing complaints and raising purchase orders.

Skills

Customer service

Experience in similar role

Administrative support

Managing staff

Communication skills

Education

NVQ3 in relevant area

Tools

Microsoft Office (Word, Excel)

Job description

A leading accommodation provider in Bradford is seeking an Assistant Accommodation Manager to ensure the smooth operation of student accommodation. Responsibilities include ensuring high-quality service delivery, supervising staff, managing complaints, and assisting with student events. Ideal candidates will have experience in similar roles, excellent customer service skills, and a relevant NVQ qualification. This full-time position offers competitive pay and a range of benefits including generous annual leave and a pension scheme.