Strategic MSP Account Manager: Growth & Tech Guidance

Berkeley Resourcing Limted; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established UK Managed Service Provider is seeking an experienced Account Manager to enhance client relationships and ensure high satisfaction levels. The role involves providing technical guidance, managing the onboarding process, and achieving commercial targets. Ideal candidates will have proven MSP experience, strong communication skills, and the ability to manage multiple priorities. The company promotes a collaborative culture that encourages professional growth and wellbeing, making it an excellent opportunity for dedicated individuals.

Benefits

Professional growth opportunities

Supportive work environment

Focus on work-life balance

Qualifications

• Proven experience as an Account Manager in MSP or IT services environment.
• Ability to juggle multiple clients and projects with confidence.
• Proactive, organized, and customer-focused approach.

Responsibilities

• Develop strong and trusted client relationships.
• Conduct regular client meetings to review service performance.
• Provide high-level technical advice on IT infrastructure.

Skills

Relationship-building

Communication

Stakeholder management

IT infrastructure understanding

Commercial acumen

CRM/PSA tools familiarity

Tools

CRM tools (Halo, Dynamics, Salesbuildr)

Job description

A well-established UK Managed Service Provider is seeking an experienced Account Manager to enhance client relationships and ensure high satisfaction levels. The role involves providing technical guidance, managing the onboarding process, and achieving commercial targets. Ideal candidates will have proven MSP experience, strong communication skills, and the ability to manage multiple priorities. The company promotes a collaborative culture that encourages professional growth and wellbeing, making it an excellent opportunity for dedicated individuals.