Strategic Enterprise Customer Success Leader

Freshworks; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in London is seeking a Senior Customer Success Manager to join their Customer Success team. This role involves acting as a strategic consultant for mid-market and enterprise customers, driving Freshworks adoption, and ensuring customer satisfaction. Ideal candidates will have over 5 years of B2B Customer Success experience and understand customer business needs. This company values diversity and offers an inclusive environment where everyone can thrive.

Benefits

Inclusive work environment

Diversity commitment

Professional development opportunities

Qualifications

• 5+ years of Customer Success or related experience in a B2B environment.
• Experience with C-level executives and managing a portfolio of accounts.
• Ability to present technology solutions effectively.

Responsibilities

• Act as the primary point of contact for customers and ensure they achieve their business goals.
• Work with Account Managers to develop and execute account plans.
• Identify and drive expansion opportunities for existing customers.

Skills

Customer Success Management

Consultative Selling

B2B Experience

Stakeholder Management

Communication Skills

Job description

A leading technology company in London is seeking a Senior Customer Success Manager to join their Customer Success team. This role involves acting as a strategic consultant for mid-market and enterprise customers, driving Freshworks adoption, and ensuring customer satisfaction. Ideal candidates will have over 5 years of B2B Customer Success experience and understand customer business needs. This company values diversity and offers an inclusive environment where everyone can thrive.