Strategic Enterprise CSM: Growth & Trust Advocate

OneTrust; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global leader in data privacy software is seeking a Principal Customer Success Manager to join their Customer Experience team. This hybrid role requires building relationships with key customer stakeholders and managing customer portfolios to ensure satisfaction and retention. The ideal candidate will have 6+ years of experience in a client-facing role and a strong communication skill set. Benefits include comprehensive healthcare, equity opportunities, and flexible PTO, among others.

Benefits

Comprehensive healthcare coverage

Flexible PTO

Annual performance bonuses

14+ weeks paid parental leave

Career development opportunities

Qualifications

• 6+ years in a client-facing role within a Customer Success Management role.
• Track record of successful engagement across corporate functions.
• Experience implementing SaaS solutions.

Responsibilities

• Establish relationships with customer stakeholders to become a trusted advisor.
• Manage the customer relationship and ensure they are deriving value.
• Utilize Adoption metrics to share best practices and identify risks.

Skills

Customer communication

Stakeholder management

Problem-solving

Technical aptitude

Relationship building

Education

BA/BS in relevant subject

Tools

SFDC

Gainsight

Job description

A global leader in data privacy software is seeking a Principal Customer Success Manager to join their Customer Experience team. This hybrid role requires building relationships with key customer stakeholders and managing customer portfolios to ensure satisfaction and retention. The ideal candidate will have 6+ years of experience in a client-facing role and a strong communication skill set. Benefits include comprehensive healthcare, equity opportunities, and flexible PTO, among others.