Strategic Enterprise CS Lead — Drive Adoption & ROI

Arctic Shores; Manchester; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A talent assessment technology company in Manchester is seeking an Enterprise Customer Success Manager to drive the adoption of data-driven hiring strategies among enterprise clients. The ideal candidate will manage complex accounts, ensuring measurable ROI and foster relationships across multiple stakeholders. Skills in stakeholder management and commercial strategy will be key. This position offers a competitive salary and various employee benefits, including hybrid working opportunities.

Benefits

Competitive salary ranging from £50k to £55k+

28 days holiday plus public holidays

Private medical and mental health cover

Aviva pension scheme

Enhanced Parental Leave

Training budget

Share Options scheme

Professional development days

Qualifications

• Demonstrated ability to manage high-stakes accounts effectively.
• Experience in consulting or professional services is a plus.
• Interest in psychology and talent strategy is beneficial.

Responsibilities

• Drive customer adoption and utilization to achieve ROI.
• Act as a trusted advisor for senior stakeholders.
• Own renewals and expansion opportunities end-to-end.

Skills

Stakeholder management

Commercial acumen

Data-driven decision making

Relationship building

Problem-solving

Job description

A talent assessment technology company in Manchester is seeking an Enterprise Customer Success Manager to drive the adoption of data-driven hiring strategies among enterprise clients. The ideal candidate will manage complex accounts, ensuring measurable ROI and foster relationships across multiple stakeholders. Skills in stakeholder management and commercial strategy will be key. This position offers a competitive salary and various employee benefits, including hybrid working opportunities.