Strategic Engagement Manager

Cegal; Aberdeen City; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading digital energy firm is looking for an Engagement Manager to strengthen customer relationships and ensure seamless service delivery. The role involves managing the lifecycle of customer contracts, ensuring alignment with business goals, and driving continuous improvement. Candidates should have a background in Business, IT, or Service Management, along with experience in IT services and excellent communication skills. This position is based in Aberdeen or London and offers opportunities for career development and a flexible work environment.

Benefits

Career development programs

Flexible work environment

Access to training budget

Support for diversity initiatives

Qualifications

• Experience in customer-facing roles within IT services or service delivery.
• Good understanding of contract management and service delivery frameworks.
• Familiarity with cloud services such as Azure or AWS.

Responsibilities

• Serve as the primary contact for assigned customers.
• Monitor and manage contract performance.
• Coordinate internal teams to maintain alignment.

Skills

Strong communication and stakeholder management skills

Analytical mindset

Continual improvement drive

Commercial understanding

Education

Higher education in Business, IT, Service Management or related

Tools

ServiceNow

Salesforce

Power BI

Excel

Job description

A leading digital energy firm is looking for an Engagement Manager to strengthen customer relationships and ensure seamless service delivery. The role involves managing the lifecycle of customer contracts, ensuring alignment with business goals, and driving continuous improvement. Candidates should have a background in Business, IT, or Service Management, along with experience in IT services and excellent communication skills. This position is based in Aberdeen or London and offers opportunities for career development and a flexible work environment.