Strategic Customer Success Manager: Growth & Retention

RELX INC; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global information leader is seeking a Customer Success Manager to drive customer engagement and retention in Greater London. This role emphasizes the importance of building strong relationships and ensuring customers achieve their strategic objectives using the full product portfolio. Ideal candidates will have experience in customer-facing roles, excellent communication skills, and the ability to leverage data insights for strategic growth. The company promotes a healthy work-life balance with flexible working conditions, making it an appealing place to contribute.

Benefits

Health care plans and benefits

Modern Family Benefits

Comprehensive pension plans

Access to learning resources

Qualifications

• Proven experience in Customer Success or Account Management within SaaS or B2B environments.
• Good understanding of the subscription lifecycle.
• Ability to translate data insights into effective recommendations.

Responsibilities

• Own the post-sale customer relationship and act as the primary point of contact.
• Lead customer onboarding and ensure they achieve value.
• Monitor customer health and drive retention efforts.

Skills

Customer Success experience

Excellent communication

Analytical skills

Organizational skills

Education

Education in a scientific field

Tools

Salesforce

Job description

A global information leader is seeking a Customer Success Manager to drive customer engagement and retention in Greater London. This role emphasizes the importance of building strong relationships and ensuring customers achieve their strategic objectives using the full product portfolio. Ideal candidates will have experience in customer-facing roles, excellent communication skills, and the ability to leverage data insights for strategic growth. The company promotes a healthy work-life balance with flexible working conditions, making it an appealing place to contribute.