Strategic Customer Success Manager - Enterprise SaaS, London

Watershed; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading enterprise sustainability platform in London is seeking a Strategic Customer Success Manager to manage relationships with major customers across EMEA. This role focuses on helping organizations meet their sustainability goals using the platform. The ideal candidate has SaaS customer success experience and excels in relationship-building and communication. The position is based in London and requires working in the office four days a week.

Qualifications

• Relevant CSM experience in a SaaS organisation with large companies.
• Track record of success with strategic customers.
• Strong communication skills, both written and verbal.

Responsibilities

• Manage end-to-end experience for strategic customers.
• Build trust with key stakeholders and executives.
• Help customers achieve sustainability goals using the platform.

Skills

Customer Success Management

Relationship Building

Project Management

Excellent Communication

SaaS Experience

Job description

A leading enterprise sustainability platform in London is seeking a Strategic Customer Success Manager to manage relationships with major customers across EMEA. This role focuses on helping organizations meet their sustainability goals using the platform. The ideal candidate has SaaS customer success experience and excels in relationship-building and communication. The position is based in London and requires working in the office four days a week.