Strategic Customer Success Lead – Global Accounts

ReliaQuest; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading cybersecurity company is seeking a Service Delivery Manager to enhance client relationships through effective communication and project management. This role involves serving as a key contact for internal and external teams, developing strategies for account growth, and facilitating presentations to executives. Candidates should possess a Bachelor's degree, at least one year of account management experience, and strong skills in communication and problem-solving. This position is based in Greater London and offers opportunities for growth and impact.

Qualifications

• At least one year of account management experience or related.
• Exceptional organization skills and ability to prioritize.
• Effective communication skills, including constructive feedback.

Responsibilities

• Serve as the main point of contact for clients and teams.
• Develop and implement effective communication strategies.
• Prepare and facilitate presentations to senior executives.
• Manage project schedules and define roles for team members.
• Identify opportunities for service expansion.

Skills

Account management

Communication skills

Problem-solving

Organization

Emotional intelligence

Education

Bachelor's degree or higher

Tools

MS Word

Excel

PowerPoint

OneNote

Ticketing systems (JIRA, SNOW)

CRM tools

Job description

A leading cybersecurity company is seeking a Service Delivery Manager to enhance client relationships through effective communication and project management. This role involves serving as a key contact for internal and external teams, developing strategies for account growth, and facilitating presentations to executives. Candidates should possess a Bachelor's degree, at least one year of account management experience, and strong skills in communication and problem-solving. This position is based in Greater London and offers opportunities for growth and impact.