Strategic Customer Service & Order Fulfillment Specialist

Alstom; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading transport company in East Midlands is seeking a Customer Service Specialist. In this role, you will ensure seamless order management while collaborating closely with procurement, sales, and finance teams. Candidates should have a degree in Business Administration or a related field, along with experience in customer service processes. This position offers a dynamic work environment and opportunities for career advancement.

Benefits

Dynamic reward package

Development through award-winning learning

Inclusive working environment

Qualifications

• Experience in customer service or supply chain operations.
• Familiarity with Service Level Agreements (SLAs).
• Ability to manage multiple tasks and priorities.

Responsibilities

• Monitor and resolve blocked order lines.
• Perform monthly reconciliations with customers.
• Lead first-level resolution for payment queries.

Skills

Customer service processes

Order management

Analytical skills

Persuasive communication

Organizational skills

Education

Degree in Business Administration, Supply Chain, or related field

Tools

SAP

Job description

A leading transport company in East Midlands is seeking a Customer Service Specialist. In this role, you will ensure seamless order management while collaborating closely with procurement, sales, and finance teams. Candidates should have a degree in Business Administration or a related field, along with experience in customer service processes. This position offers a dynamic work environment and opportunities for career advancement.