Strategic CSM, Mid-Market SaaS (UK)

Attentive; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading marketing technology firm in Greater London seeks a Customer Success Manager to manage mid-market business customers. This role involves refining customer success processes, managing 100-150 accounts, and increasing customer usage and ROI. The ideal candidate should have 1-2 years of experience in customer success within a SaaS environment and be knowledgeable in Salesforce. A hybrid work model allows for office-based collaboration in Shoreditch two days a week.

Qualifications

• 1-2 years customer success experience required, preferably at a Martech SaaS company.
• Strong understanding of customer success techniques and strategies.
• Comfortable learning new software and tools.

Responsibilities

• Manage 100-150+ accounts concurrently, focusing on impactful interactions.
• Cement relationships with customers, managing growth and adoption.
• Analyze customer usage to predict renewals and identify risks.

Skills

Customer success techniques

Detail oriented

Salesforce knowledge

Software learning

Organizational skills

Tools

Salesforce

Job description

A leading marketing technology firm in Greater London seeks a Customer Success Manager to manage mid-market business customers. This role involves refining customer success processes, managing 100-150 accounts, and increasing customer usage and ROI. The ideal candidate should have 1-2 years of experience in customer success within a SaaS environment and be knowledgeable in Salesforce. A hybrid work model allows for office-based collaboration in Shoreditch two days a week.