Strategic CRM & Loyalty Growth Manager

Heartwood Collection; Teddington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premium dining group in Teddington is looking for a CRM & Loyalty Manager to spearhead customer engagement strategies and enhance retention initiatives. The ideal candidate will combine strategic thinking with hands-on execution to promote loyalty growth through personalised campaigns. Expertise in CRM platforms and multi-channel marketing is essential. This role offers a chance to make a considerable impact on customer experience within a rapidly growing company.

Benefits

Employee Assistance Program

Cycle to Work Scheme

Birthday gift

Qualifications

• Proven experience in CRM, loyalty, or retention marketing.
• Strong understanding of customer segmentation and personalisation.
• Hands‑on experience managing email and SMS marketing campaigns.
• Analytical skills to interpret data and translate insights.

Responsibilities

• Develop and execute CRM and loyalty strategy aligned with business objectives.
• Plan, execute, and optimise email and SMS campaigns.
• Ensure adherence to data compliance regulations.

Skills

CRM management

Customer segmentation

Data analysis

Email marketing

Stakeholder management

Tools

HubSpot

Google Analytics

Klaviyo

Google Tag Manager

Job description

A premium dining group in Teddington is looking for a CRM & Loyalty Manager to spearhead customer engagement strategies and enhance retention initiatives. The ideal candidate will combine strategic thinking with hands-on execution to promote loyalty growth through personalised campaigns. Expertise in CRM platforms and multi-channel marketing is essential. This role offers a chance to make a considerable impact on customer experience within a rapidly growing company.